Call Center Representative

Scope of Job As a call center representative, you will be the first point of contact for our guests. Solid organizational and interpersonal skills are key for this role. Main Responsibilities Answering incoming calls and addressing guests’ queries Managing reservations Providing accurate wait times and monitoring waiting lists Engaging with guests to ensure they are happy with service Liaising with internal and external teams Tend to special guest needs and requests Benefits Competitive salary based on experience and qualifications 13th salary & Provident fund Paid annual leave 5 days per week working schedule Free meal while on duty Training and development opportunities Up to 15% discount on company brands (Columbia Beach, Columbia Burgers+more, Columbia Confectionery, Columbia Pier, Columbia Steak House, Columbia Sun, Henry's, La Boca, Marzano, Pizza Express, Pokeloha, House & Garden, Columbia Beach Resort) Requirements Level of Experience Experience working as a call center representative, Host/Hostess or Receptionist High school diploma; hospitality certification is a plus Skills & Knowledge Fluent in Greek and English is a must Excellent phone etiquette Good understanding of Computers and relevant software (Reservation system, Excel, Word, Power Point) Able to adapt with the reservation system (Previous experience would be considered an advantage) Exceptional customer service, communication and organizational skills Ability to work in shifts, as needed Personality Characteristics Warm, engaging and professional Confident and well presented Work under pressure and able to multitask Attention to detail #J-18808-Ljbffr Columbia Restaurants Cyprus