Housing Coach

Job Description

Job Description

About New Moms
At New Moms, we’re on a mission to empower young moms and their families to thrive and build brighter futures. Through innovative housing, job training, and family support programs, we serve hundreds of families each year across Chicagoland.

Position Summary
The Housing Coach provides individualized coaching and family support to families living in our 18-unit supportive housing program in Oak Park. This position maintains a caseload of approximately 18 families, helping parents achieve goals related to housing stability, education, employment, and family well-being. Using a trauma-informed, Housing First approach, this role provides coaching, case management, resource connection, advocacy, and crisis support to help families build stability and thrive.

Location: Main Office in Oak Park, IL (206 Chicago Ave)

Schedule: Full-time, 40 hours/week

Starting Salary: $49,000 - $51,000

What a Day Might Look Like

No two days are exactly the same. A typical day might include:

• Meeting with a family in their home to check in on goals, provide coaching, and address emerging needs
• Helping a participant navigate a housing, employment, education, or family-related challenge
• Connecting families with community resources and coordinating services with internal and external partners
• Updating service plans, completing assessments, and documenting participant interactions
• Collaborating with colleagues to address housing stability concerns or prevent a potential crisis
• Supporting a participant experiencing emotional distress using a trauma-informed approach
• Responding to participant needs through New Moms' goal tracking platform and other digital coaching tools
• Participating in team meetings, professional development, or case consultation
• Facilitating an evening house meeting or community-building activity with residents
• Providing after-hours support as part of the Housing team's rotating on-call schedule

Key Responsibilities

• Partner with 18 families, providing individualized, trauma-informed coaching and case management focused on housing stability, employment, education, and family well-being
• Conduct assessments, develop service plans, complete IM+CANS updates, and maintain accurate participant documentation within required timelines
• Conduct regular in-person home visits and support families through housing transitions, eviction prevention, crisis situations, and other challenges
• Connect participants to community resources and coordinate services with New Moms staff and external partners
• Build participant engagement and community through monthly house meetings, activities, and ongoing supportive communication
• Participate in the Housing team's rotating on-call schedule to provide after-hours support for participant emergencies
• Maintain IM+CANS certification and participate in the New Moms Coaching Model and ongoing professional development
• Participate in staff meetings, agency initiatives, and workgroups; supervise volunteers or interns as assigned
• Maintain timely communication, uphold New Moms' values and service model, and perform other related duties as assigned

You’ll Thrive in This Role If You Are:

• A compassionate coach who believes everyone deserves a safe and stable home
• Committed to a Housing First approach and strengths-based, participant-centered services
• Comfortable building trusting relationships with families while maintaining appropriate professional boundaries
• Comfortable working independently as the only on-site housing team member at this location
• Skilled at navigating complex situations and providing calm, thoughtful support during times of crisis
• Organized and able to manage multiple participant needs, deadlines, and documentation requirements
• A strong communicator who enjoys collaborating with colleagues and community partners
• Motivated by helping young families build stability, achieve their goals, and thrive

Qualifications

Education (one of the following required):

• Bachelor’s in social work, psychology, counseling, or similar field
• OR Bachelor’s in other field + 2 years clinical/human service experience
• OR High school diploma + 5 years clinical or human service experience

Plus:

• At least 1 year experience in a similar role preferred
• Valid driver’s license, daily access to a car, and insurance required to complete essential functions of job description
• Comfort using digital tools and case management software
• Ability to work one evening per week; occasional weekends

Work Environment: Must be able to sit/stand for up to 8 hours, walk stairs, and lift up to 30–40 lbs (or perform with reasonable accommodation). Work environments may vary.

Benefits & Perks: We care about the well-being of our team and are proud to offer a comprehensive and competitive benefits package, including:

• Medical insurance with generous employer contribution
• Dental and vision insurance
• Flexible Spending Account (FSA)
• Short-term disability, long-term disability, and life insurance – 100% employer-paid
• Employee Assistance Program (EAP) for free counseling and resources
• Generous paid time off, as well as 15 paid holidays and half days on Fridays during the summer
• 403b retirement plan with employer match
• Pre-tax transportation benefits
• Professional development opportunities
• Discounts on Bright Endeavors products
• Free spiritual direction services