Order Management Specialist

Order Management Specialist (Customer Service) Carlisle Companies is a leading manufacturer of building envelope products and solutions that make buildings more energy efficient, durable, and sustainable. We deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today's challenges. We're equally committed to our people, prioritizing safety, inclusion, career growth, development, tuition assistance, and excellent benefits. With manufacturing, engineering, operations, and corporate functions across North America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do meaningful work and shape the future of building solutions; apply today and come grow with us. We are looking for an Order Management Specialist (Customer Service) to join our Carlisle Coatings and Waterproofing team in Wylie, TX. As an employee of Carlisle, you will enjoy the following benefits: Day 1 coverage for medical, dental and vision insurance Life and Accidental Death & Dismemberment insurance Leave and disability income protection Employee Assistance Program (EAP) Health Advocate and insurance concierge services Paid Time Off paid sick days, paid vacation days and 11 paid holidays annually 401(k) retirement savings plan with company match Employee Stock Purchase Plan Flexible Spending Accounts for medical, dependent, & commuter expenses Educational Assistance Program (tuition reimbursement) for employees Job Summary This position is the primary liaison between divisions of Carlisle Weatherproofing Technologies and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing and being a pleasure to do business with throughout. The OMS is also the customer's primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers. Duties and Responsibilities: Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs. Works with colleagues in inventory and production planning to source material for Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed. Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors. Creates a strong relationship with customers, representatives, and regional Required Skills/Abilities/Knowledge: Effective written and verbal communication Strong negotiation Basic mathematics Organizational and time management Ability to answer various customer inquiries in an accurate Knowledge of production scheduling Understanding of shipping and freight Familiarity with SAP/JDE or other inventory/supply chain management software is desireable Competencies Teamwork Managing Change Continuous Improvement Customer Focus Continuous Learning Drive for Results Education and Experience: Associates or bachelor's degree Minimum experience in one of the following fields: order management, logistics, or inventory Experience working to serve internal and/or external Equipment Used: Standard office Working Conditions: Office Environment Occasional exposure to manufacturing Business hours are Monday through Friday and may vary by geographic territory, with schedules of 7 a.m.4 p.m., 8 a.m.5 p.m., or 9 a.m.6 p.m. Travel Requirement: Some travel is required for this