Retail Shift Supervisor

Position Summary Hourly Full‑Time Retail Shift Supervisor – Arnold Store – MERS/Missouri Goodwill Industries. Hourly Rate: $19.50. No travel required. Bonus potential with monthly bonus up to $500.00. Qualifications No degree required. High School Diploma/GED preferred. 1 year of retail management experience or prior Goodwill Retail or Warehouse experience required. Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. Leadership skills such as decision‑making, motivation, goal‑setting, and strong problem‑solving. Comfortable with workplace technology like registers, scheduling, and inventory management software. Primary Duties & Responsibilities Supervise, direct, and train assigned staff and ensure they perform their essential functions. Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively. Coach and counsel employees concerning performance, including discipline up to and including termination. Exercise independent judgment in assigning daily job duties to achieve operational tasks. Identify and recommend employees with proven performance for advancement. Safeguard company property and personal information from harm, damage, or theft. Report any theft, misappropriation, unethical or inappropriate behavior, or unauthorized possession of company property to management, Human Resources, or Risk Management. Read, follow, model, and enforce all agency policies, procedures, and values. Utilize efficient staffing methods to ensure appropriate staffing. Arrange for replacements of absent employees when necessary. Audit, edit, and approve payroll. Eliminate wasteful practices through process improvement. Maintain a professional appearance, adhering to MERS Goodwill’s dress code. Other duties as assigned. Benefits Monthly Bonus up to $500.00. Individual and family medical benefits for full‑time employees working 30 or more hours per week. Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours per week. Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week. 403(B) Retirement on date of hire for employees working 20 or more hours per week. 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week. 401(A) Retirement on date of hire for employees working 20 or more hours per week. PTO Accrual up to 15 days based on hours worked. Employee store discount. Paid holidays. Flexible schedules. Career growth opportunities. MERS Missouri Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor. MERS Missouri Goodwill requires various background and records checks upon employment. #J-18808-Ljbffr MERS / Goodwill