Back Office Medical Assistant

Medical Assistant Community Health & HIV Services

This role is a primarily back-office Medical Assistant position in a high-volume, fast-paced community health clinic with a strong focus on HIV testing, counseling, and phlebotomy. You will support underserved populations by providing compassionate, culturally sensitive care while working closely with providers and a multidisciplinary team. The position requires reliability, strong clinical skills, and a commitment to equitable, patient-centered care.

Responsibilities

• Perform high-volume phlebotomy, including blood draws, finger sticks, urine collection, and specimen processing in a fast-paced clinical environment.
• Provide client-centered pre- and post-test HIV counseling, ensuring patients understand test results, implications, and next steps.
• Conduct HIV/STD risk assessments and deliver risk reduction and prevention education tailored to each patient's needs.
• Take vital signs, measure height, weight, and body mass index (BMI), and accurately document findings in medical records.
• Room patients efficiently, prepare charts, and ensure providers have all necessary information prior to examinations.
• Assist physicians and nurses during exams and procedures by handling instruments, preparing and disinfecting treatment sites, and applying or removing dressings and bandages.
• Prepare treatment rooms by keeping them neat, clean, and fully stocked with necessary supplies and equipment, maintaining sanitary and sterile conditions.
• Perform urine dipsticks and finger-stick tests for hemoglobin and glucose measurements, and log all specimens accurately for testing.
• Provide counseling and rapid HIV testing to clients who seek those services, ensuring a supportive and nonjudgmental environment.
• Support linkage to HIV primary medical care for newly diagnosed patients, individuals who have never engaged in care, and patients who have dropped out of care.
• Develop and implement focused strategies to improve ongoing engagement in HIV primary care for patients at risk of falling out of care.
• Maintain monthly equipment logs for clinical devices and testing equipment, ensuring all tools function safely and accurately.
• Support referral submission and tracking, ensuring patients receive timely access to specialty and follow-up services.
• Assist with patient discharge by reinforcing provider instructions, follow-up plans, and education on medications or treatments.
• Maintain accurate and complete documentation in accordance with funder, quality management, and clinic requirements.
• Ensure strict HIPAA compliance at all times, protecting patient privacy and confidentiality.
• Greet and register patients when needed, assist with completion of necessary forms, answer telephones, and schedule appointments as required.
• Retrieve medical files and maintain medical records in an organized, accurate manner to support efficient clinic operations.
• Collaborate closely with social workers, housing specialists, and clinical staff to coordinate comprehensive, patient-centered care.
• Demonstrate reliable attendance and punctuality, and commit fully to a MondayFriday onsite schedule, with the potential to float to other areas if needed.

Essential Skills

• Medical Assistant diploma or certificate from a recognized institution.
• Current CPR/BLS certification.
• Experience using Electronic Medical Records (EMR) systems.
• Minimum 2 years of Medical Assistant experience preferred; candidates with at least 1 year of experience will be considered if they have strong phlebotomy, HIV experience, or CMA/CPT certification.
• Proficiency in high-volume phlebotomy, including blood draws, finger sticks, and specimen handling.
• Demonstrated experience in HIV testing, counseling, or HIV-focused care is strongly preferred.
• Ability to conduct HIV/STD risk assessments and provide prevention education.
• Strong clinical skills in taking vitals, rooming patients, and assisting providers during exams and procedures.
• Ability to commit to a full-time, MondayFriday onsite schedule.
• Reliable attendance and punctuality, with the ability to function effectively in a fast-paced clinic.
• Experience in primary care, community health, nonprofit, or Federally Qualified Health Center (FQHC) settings is strongly preferred.
• Commitment to compassionate, culturally sensitive care for underserved populations.
• Ability to maintain accurate documentation and adhere to funder and quality management requirements.
• Knowledge of and adherence to HIPAA regulations and patient confidentiality standards.

Additional Skills & Qualifications

• Phlebotomy certification (CPT) or Certified Medical Assistant (CMA) credential.
• HIV clinic or HIV-focused care, which is a major differentiator for this role.
• Experience in community health, nonprofit, or FQHC environments.
• Previous experience in hospital, emergency room, or urgent care settings.
• Spanish language skills are a plus but not required.
• Comfort working in a high-volume, fast-paced clinical setting.
• Strong interpersonal and communication skills, with the ability to provide client-centered counseling.
• Ability to collaborate effectively with social workers, housing specialists, and other clinical team members.
• Alignment with a mission-driven, values-based, and patient-centered organizational culture.

Work Environment

The role is based in a high-volume, fast-paced community health clinic that serves underserved populations. You will work onsite Monday through Friday as part of a tight-knit, long-tenured team that values collaboration and mutual support. The environment is mission-driven and community-focused, with a strong emphasis on equitable, patient-centered care. You will collaborate closely with social workers, housing specialists, and clinical staff, using Electronic Medical Records and standard clinical equipment such as phlebotomy tools, point-of-care testing devices, and monitoring equipment. The clinic culture emphasizes reliability, teamwork, and high-quality care in a setting that can be both demanding and deeply rewarding.

Job Type & Location

This is a Contract to Hire position based out of West Hollywood, CA.

Pay and Benefits

The pay range for this position is $21.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Hollywood, CA.

Application Deadline

This position is anticipated to close on Jul 18, 2026.