Universal Banker

Job Description

Job Description

At First Federal Bank, our core values speak to the heart of our organization and are the essence of our company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

ESSENTIAL FUNCTIONS:

• Open and maintain deposit accounts, assist with loan applications, and issue new or replacement debit cards while ensuring compliance with all regulations.

• Provide support for routine account maintenance, debit card issues, and a wide range of customer banking needs.

• Capture and update customer profiles with key life events, goals, and financial needs to strengthen relationships.

• Conduct proactive follow-up with new and existing customers to deepen relationships and identify opportunities.

• Maintain thorough knowledge of all electronic banking services and assist customers in their use.

• Accurately process deposits, withdrawals, loan payments, and other financial transactions while verifying identification, endorsements, and account information.

• Evaluate and place holds on uncollected funds in accordance with bank policies.

• Balance cash drawer daily, report discrepancies, and resolve outages in collaboration with branch management.

• Issue cashier’s checks, process wire transfers, and support additional branch services such as bank-by-mail and night deposit.

• Assist with currency transaction reporting and suspicious activity monitoring in compliance with BSA/AML requirements.

• Maintain and balance ATM operations; prepare and verify cash shipments and vault cash under dual control.

• Demonstrate working knowledge of standard banking systems, Microsoft Office applications, and branch equipment.

• Stay informed on bank products, services, and industry trends while remaining aware of competitive activity.

• Consistently deliver innovative, customer-focused solutions to enhance service and strengthen relationships.

• Duties may vary by branch location, and additional responsibilities may be assigned as needed.

• Provides the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:

• High school diploma required; additional education preferred.
• Previous customer service experience required, preferably in banking or financial services.
• Strong interpersonal skills with the ability to listen, build rapport, and develop trust.
• Attention to detail, excellent organizational skills, and the ability to manage time effectively.
• Action-oriented with a positive, professional, and innovative approach.
• Adaptable and willing to embrace change; eager to learn new skills and processes.
• Able to remain calm and professional under pressure while handling multiple responsibilities.
• Strong problem-solving skills with the ability to identify solutions and resolve customer issues quickly.
• Proficiency in Microsoft Office and comfort with banking technology and systems.
• Ability to sit and perform computer-based tasks for extended periods.
• Employees must be able to perform the essential functions of this position to maintain employment with First Federal Bank.

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

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