Senior Field Service Representative

Senior Field Service Representative

The Senior Field Service Representative is a technical specialist responsible for the installation, configuration, maintenance, and lifecycle sustainment of airborne ISR mission systems. This role ensures continuous mission system readiness by performing hands-on troubleshooting, field-level repairs, and system validation. Working independently, the technician supports all aspects of mission equipment lifecycle management - including integration, software updates, and configuration control. This position is critical to delivering a reliable, high-performance ISR capability in support of real-world ISR operations.

This role sits within the Special Air Missions group of Metrea.

Special Air Missions Group (SAM) is responsible for developing and delivering Metrea's Intelligence, Surveillance, and Reconnaissance (ISR), Special Mobility, and Aerial Firefighting (AFF) capabilities. SAM oversees the integration of new mission systems, ensuring operational readiness across specialized aviation operations. It manages fleet maintenance, regulatory compliance, and strategic partnerships to enhance mission effectiveness. By consolidating expertise and infrastructure, SAM ensures Metrea's airborne capabilities remain adaptable and mission-ready across dynamic operational environments.

At Metrea, our single core value, Rooted in Humility, and our four cornerstone attributesEntrepreneurial, Systematic, Discerning, and Over-Deliver. These form what we call our Teammate Firmware. Just like technical firmware connects software and hardware, our Firmware is the constant interface between our mission and our people. It defines how we show up, how we work together, and how we solve complex problems.

Our team Firmware creates a web-like, hyper-collaborative, dynamically hierarchical way of working that helps us adapt quickly, communicate openly, and distribute decision-making to where expertise actually lives. It enables groups to self-organize around hard problems, shift fluidly as priorities evolve, and operate with the trust, curiosity, and discipline required in a complex mission space. This foundation allows us to deliver elegant, effective solutions and uphold our purpose: protecting our precious inheritance.

Benefits include comprehensive medical plan options, HSA/FSA accounts, dental and vision coverage, 6% employer 401(k) match, fully paid parental leave for all new parents, generous PTO, life and disability insurance Long-term and Short-term disability coverage, AD&D Coverage, pet insurance, employee assistance program, and subsidized gym membership/plans through Wellhub.

Applicants must be legally authorized to work in the United States. Must be a U.S. citizen. Clearance required at time of hire: Active TS/SCI clearance required at time of hire, and the ability to maintain it throughout employment.

This Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

This is a full-time exempt position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require.

Work Location: Metrea Aircraft Integration Center Tampa, FL

Work Environment: This job operates in an office and hangar setting.

Travel: Up to 15% OCONUS travel, Up to 15% CONUS travel