Manager Assistant

Benefits: Fun and Exciting Work Environment Culture & Community - engaging team events, monthly team recognition 401k, Roth IRA Financial Security - competitive salary, incentive bonus structure Generous Paid Time Off Policies Work-Life Balance - Flexible working schedule Paid Parental Leave Health & Wellbeing - company sponsored health and vision insurance Professional Development Role Purpose: The purpose of a Manager Assistant is to provide essential support to the Operations Manager or General Manager/ Assistant General Manager in overseeing the day-to-day operations of the facility. The Manager Assistant plays a vital role in ensuring that all aspects of the center run smoothly, from guest interactions to facility maintenance to staff management Key Responsibilities: Strategic and Financial Management Assist in monitoring financial performance and adjust operational strategies accordingly Regularly report to the General Manager or AGM Analyze data to assess operational performance and identify areas for improvement. Operational Management Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff Supervise the maintenance and cleanliness of the facility Games and bowling equipment management by working collaboratively with the venue technicians to coordinate maintenance, repairs, and venue inspections Providing administrative support to the Operations, Assistant General Manager, and the General Manager Staff Management Empower staff to deliver exceptional legendary service Lead team members with integrity and purpose Assist in the development of staff Provide direct and honest feedback to staff regarding individual performance Manage staff training and employee relations Take an active part in the recruitment and retention of staff Customer Service Ensure guest satisfaction by addressing and resolving complaints promptly Monitor customer feedback and use insight to improve service quality and experience Oversee loyalty and rewards programs to encourage repeat business Providing guests with information about the venue, attractions, and other services provided. Education & Qualifications: Highschool or GED equivalent. Must be 21 years old. Must be able to work up to fifty hours per week. Able to lift up to 50 lbs, Able to stand for long periods of time. Desirable - AA or BA in business management or relevant discipline. Experience: Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position. Experience in a high-volume environment. Desirable - Previous experience in a senior leadership role at an FEC or restaurant. Skills & Competencies: Excellent verbal and written communication skills Time management skills Leadership skills Meticulous attention to detail Desirable - Basic understanding of financial management and basic financial principals Desirable - Familiarity with the latest entertainment trends and technology Technological Proficiency Basic payroll and HRIS platform understanding Basic working knowledge of our Customer Relationship Management (CRM) Software Working knowledge of our Point-of-Sale (POS) Systems Working knowledge of reservation and booking software Intermediate skills with Microsoft office, and Windows based PCs Desirable - basic Social Media proficiency Personal Qualities: Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor Languages: English Desirable - Spanish Department: Operations Location: On-Site Travel Required: No Type: Full-Time Working Pattern: Monday-Friday, Weekends, Nights, Holidays Reports To: General Manager/Assistant GM Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests #J-18808-Ljbffr Uptown Alley_Uphoff Ventures LLC