Export Sales Representative

Job Overview The Export Operations Sales and Support Representative role is to provide the Topcon Dealers support and services via telephone, e-mail or fax. Processes orders for materials or merchandise from Topcon Export Dealers. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders. Responsibilities Provide professional and personal assistance to customers in answering inquiries through telephone, e-mail and fax Data entry of orders (instruments) and follow up of order status with customers Arrange shipments as well issuing documents/invoices for customs clearance. Build and maintain customer relationships by handling questions and concerns with accuracy and professionalism. Must identify, research, track and monitor the problem to insure a timely resolution Maintain basic knowledge of Topcon products for troubleshooting of common problems Maintain strong working relationship within team environment Timely communication of open items and issues to direct supervisor Education & Experience Associates degree preferred or 3 years of experience in customer support or sales order entry. Knowledge, Skills & Abilities Detail-oriented with excellent reasoning & analytical skills Good ability to prioritize tasks as well as multitask. Must have strong “follow up” skills Strong organization & communication skills Must be self-motivated and comfortable working independently, however, must also be a team player Have the ability to work within tight deadlines Proficiency in Microsoft Office applications a must Spanish speaking a must Experience with SAP and/or SALESFORCE a plus. Base Pay Expected Base Pay Range: $30.00 to $33.00 Hourly The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full‑time schedule. Benefits Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts and a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation. EEO Statement We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr