SharePoint Administrator and Information Management Specialist

Job Description

Job Description

ITility is seeking an experienced, performance-driven SharePoint Administrator and Information Management Specialist to support our program with the HQDA CIO/DCS G-6. The SharePoint Administrator provides technical support in administering, updating, and maintaining the CIO and DCS G-6 SharePoint environment in support of Army business systems. This position also supports Microsoft 365, data visualization, knowledge management, and records and information management activities to help the organization manage, organize, locate, track, report, and present information maintained within SharePoint and other authorized information repositories.

The Administrator works directly with Government leadership, Site Owners, information owners, and end users to define requirements, implement changes, maintain governance standards, and ensure content accuracy and system performance. This role reports to the Site Lead and Program Manager. This is an onsite position at Ft. Belvoir, VA.

About ITility

ITility is a Service-Disabled Veteran-Owned Business with a passion to equip our nation’s Intelligence Community, armed forces and first responders with the very best to empower their missions. From the virtual battlefield to boots on the ground, our people, processes, and performance drive our ability to help our clients protect what matters, now and for generations to come.

At ITility , we help our customers command the future by thinking beyond perceived limits to create new, unexpected ways to protect and defend our nation. We inspire and empower people to create significant solutions that secure what matters to our customers and communities, here and around the globe.

We Value:

• The Drive to Perform Beyond Perceived Limits.
• The Desire to Find Significance in All We Do.
• The Passion and Compassion That Powers Both.

Key Responsibilities:

SharePoint Administration and Governance

• Serve as the primary administrator for the CIO and DCS G-6 SharePoint environment.
• Administer, maintain, and enhance SharePoint sites, libraries, lists, permissions, metadata, workflows, and content-management structures.
• Maintain, update, and ensure accuracy of homepage, documents, and site content.
• Enforce governance standards for site creation, permissions management, and content lifecycle.
• Maintain HUB site permissions and role-based access controls.
• Ensure CAC authentication and compliance with Army business system security requirements.
• Adhere to Standard Development Life Cycle (SDLC) processes and applicable web policies.

Technical Support and Ticket Resolution

• Provide Tier I maintenance and technical support for approved applications.
• Respond to and resolve SharePoint-related help desk tickets daily.
• Track, document, and formally manage site change requests.
• Provide troubleshooting support for user access, site functionality, and content updates.
• Generate and submit monthly ticketing reports.

Content Management and Modernization

• Work directly with customers to define SharePoint requirements and translate them into site design, structure, and functionality.
• Develop collaborative SharePoint sites, lists, libraries, and workflows.
• Develop SharePoint-based tracking solutions and automated workflows supporting records, correspondence, information requests, suspenses, and organizational business processes.
• Develop and maintain Power BI dashboards, reports, metrics, and data visualizations using authorized organizational data to support leadership visibility, workload tracking, records management, and other mission requirements.
• Leverage Power Automate and other Government-approved Microsoft 365 capabilities to support workflow automation and information visibility.
• Support records and information management activities consistent with applicable Army, DoD, and NARA records-management requirements.
• Assist with organizing, indexing, categorizing, searching, retrieving, and compiling electronic records from SharePoint and other authorized repositories.
• Support records searches associated with FOIA requests, including locating and organizing potentially responsive records, maintaining request and status tracking information, documenting search activities, and preparing records for review by authorized Government personnel.
• Support document libraries, metadata structures, retention organization, archival processes, records inventories, and disposition-related activities.
• Ensure all new web applications conform to approved design and formatting standards.
• Test and monitor SharePoint performance regularly.
• Conduct regular link verification and coordinate content archival.
• Identify and account for Site Owners and provide guidance and training resources.
• Support migration efforts to Microsoft 365 and SharePoint Online platforms.
• Leverage migration tools and automation where appropriate.
• Government personnel retain responsibility and authority for official FOIA determinations, exemption decisions, redactions, and release of Government information.

Reporting and Deliverables

• Maintain homepage and organizational content as required.
• Provide monthly homepage usage statistics reports.
• Provide monthly ticketing reports using approved systems (Remedy, KACE, AESD, or successor platforms).
• Maintain records-management and information-request tracking dashboards showing approved status, suspense, workload, aging, search status, and related metrics.
• Develop technical documentation, SOPs, user guides, and training materials related to SharePoint, information management, dashboards, and associated workflows.
• Participate in weekly or bi-weekly SharePoint synchronization meetings.
• Provide leadership updates as required.
• Support backup procedures and restoration of SharePoint environments as needed.

Scope of Support

• The SharePoint environment supports hundreds of authenticated Army users across multiple CIO and DCS G-6 entities, including collaborative workspaces, organizational portals, and cross-functional mission systems on classified and unclassified networks.
• The Administrator must be capable of supporting multiple organizations simultaneously while maintaining governance, security compliance, and performance standards.

Required Qualifications:

• Active Secret Clearance.
• Bachelor’s Degree in Information Technology, Computer Science, or related field, or a minimum of four years of relevant IT web technology experience.
• Demonstrated experience administering SharePoint 2013, 2016, and/or SharePoint Online.
• Experience supporting Microsoft 365 environments.
• Strong understanding of SharePoint architecture, permissions models, governance frameworks, and SDLC processes.
• Experience translating customer requirements into functional web solutions.
• Ability to communicate effectively with business leadership, technical leadership, and engineers.
• Experience supporting DoD or Federal environments preferred.

Professional Attributes:

• Detail-oriented and process-driven.
• Mission-focused and customer-responsive.
• Strong communicator with professional presence.
• Capable of balancing technical execution with governance oversight.

Desired Skills:

• Experience developing Power BI dashboards and reports.
• Experience with Power Automate workflow development.
• Experience migrating from on-premises or non-Microsoft platforms to Microsoft 365.
• Experience with Artificial Intelligence.
• Familiarity with migration tools and automation.
• Familiarity with electronic records and information management.
• Familiarity with NARA federal records-management principles.
• Familiarity with FOIA records-search and request-tracking processes.
• Ability to conduct structured electronic records searches and document search methodology.
• Knowledge of Army web policy and CAC-enabled environments.
• Strong understanding of access controls and handling sensitive Government information.
• Strong documentation and reporting skills.
• Ability to operate independently in a dynamic operational environment.

Physical Requirements:

• Work is typically performed in an office setting.
• Prolonged periods of sitting at a desk and working on a computer.
• Must have the ability to lift 15-25 pounds.

ITility is an Equal Opportunity Employer

ITility is committed to the principle of equal employment opportunity and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, disability, or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.