Records Administrative Assistant

Immunization Records Administrative Assistant

Nesco is seeking a highly organized and customer-focused Immunization Records Administrative Assistant to support the Bureau of Immunization Services. This role serves as the primary point of contact for individuals and agencies requesting immunization records and requires exceptional communication skills, empathy, and attention to detail.

Job Summary

The Immunization Records Administrative Assistant is responsible for processing and issuing immunization records in compliance with Arizona regulations and privacy standards. This position involves searching and updating patient information in the Arizona State Immunization Information System (ASIIS), managing high-volume requests by phone, email, fax, and mail, and handling incoming mail and deliveries. The ideal candidate is detail-oriented, professional, and able to work independently after training.

Key Responsibilities

• Serve as the first point of contact for individuals requesting immunization records by phone, email, mail, and in person
• Provide empathetic and patient customer service while resolving complex inquiries
• Search, update, and retrieve patient data within the ASIIS registry
• Review, verify, and issue immunization records in accordance with state regulations and privacy standards
• Manage a high volume of requests efficiently and accurately
• Process, sort, and distribute incoming mail, packages, and deliveries
• Maintain confidential records with a high level of accuracy
• Create, organize, combine, and save PDF documents using Adobe Acrobat

Required Qualifications

• Administrative support experience, preferably in healthcare or public health
• Strong customer service skills with a polished and professional demeanor
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple priorities
• High attention to detail and strong organizational skills
• Proficiency in Microsoft Word, Microsoft Excel, and Google Workspace
• Experience using Adobe Acrobat
• Ability to maintain confidentiality and comply with privacy regulations

Preferred Qualifications

• Experience with the Arizona State Immunization Information System (ASIIS)
• Background in public health, medical records, or healthcare administration

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.