Food & Beverage Assistant Manager-Full Time-Harrah's Gulf Coast

The multi-outlet Food & Beverage Assistant Manager is responsible for all front of house food & beverage and casino beverage operations. Responsibilities include coaching and development of food and beverage supervisors, participating in Food and Beverage Staff meetings and ensuring the quality of service for, and satisfaction of, each guest. This role should demonstrate a team and sales mentally with focus on bettering service to guests.

Responsibilities

• Provides insight and recommendations on standards of product knowledge and skills of all staff for positions consistent with department’s mission and goal.
• Ensures that scheduling is completed and posted on time.
• Responsible for assisting the Food & Beverage Operations Manager with managing the restaurant’s human, financial and physical assets for maximum return on investment.
• Active involvement in the hiring of front of house positions in the outlets and support as needed of the interviewing and selection of the back of house positions.
• Responsible for managing guest relations to achieve the highest guest satisfaction at all times.
• Patriciates in the fiscal responsibility of the departments budget in staffing, supplies, etc.
• Managing labor to prevent overtime and insure ultimate productivity.
• Set par level for all service-related supplies; take weekly inventory, as well as maintaining a balanced par for such items.
• Completes regular Employee Evaluations and/or Performance Appraisals using data collected throughout the course of the year.
• Completes internal transfer ratings on employees seeking employment in other departments. Uses the same data listed above when responding to transfer-rating questions.
• Responsible for checking on all service staff. Verify all opening, closing, and running duties are completed to standards.
• Verify cash drops and cashier drawers.
• Making table visits to build relationships with guests to generate repeat business.
• Ensure that training schedules are completed correctly and timely.
• Responsible for maintaining progressive disciplinary system in accord with Caesars Entertainment Policies. Coaching and counseling. Serving as coach for special area(s) of each venue.
• Assist with menu development, maintaining health and safety regulations and banquet execution and sales support.
• Attend all required meetings, training sessions, special functions etc. and implementing any new programs, training methods, etc.

Qualifications

Strong technical background and strong supervisory, leadership and communication skills essential. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School diploma or equivalent required.

• College degree preferred

• Three to Five years’ related job experience preferred.

Working Conditions:

• Must be able to stand, stoop, bend, as well as lie on back to work inside the confines of a slot machine cabinet for long periods of time.

• Must be able to push and lift weights up to 100 pounds.

• Must be able to see small objects in poorly lighted areas.

• Must possess coordination and manual dexterity to work with power saws, etc.

• Must be able to continuously maneuver around casino/hotel as needed.

Other Skills:

• Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.

• Must be able to speak, read, write, and understand English.

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

• Work additional hours on short notice as requested by a manager or supervisor, to accommodate staffing emergencies, employee absences, fluctuations in business levels, special projects, training programs etc.

• Must be able to work any hours including traditional work hours, early morning and late evening, weekends and holidays.