Bilingual Customer Service - Work from Home - Flexible Schedule (Kirkland)

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. The role requires the versatility to work independently and collaboratively as part of a dynamic team. Outstanding telephonic communication abilities are essential, enabling the transparent and articulate explanation of complex concepts to our diverse member base. Superior problem‑solving capabilities and organizational acumen are required to address challenges effectively. Benefits Earn $24 CAD per hour Minimum commitment of only 15 hours per week, with the option to work more hours. Flexible work schedule: Monday to Friday 5:00AM–9:00AM EST, Thursday and Friday 8:00PM–12:00AM EST, Saturday and Sunday 5:00AM–10:30AM EST. Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling. Requirements Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs. Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment. A keen ability to adapt to recent processes and thrive in a fast‑paced work environment. Bi‑lingual English and French. #J-18808-Ljbffr Teladoc Health