Sales Operations & Customer Experience Manager

Job Description

Job Description

Brooks EV is a family-owned authorized ICON EV and EPIC golf cart dealership. We need a manager who runs the front of the house like it's their own and grows the business when the floor is quiet.

About the Role

Run the Showroom

• Own the customer experience from first call to delivery: phones, walk-ins, follow-ups, all of it
• Manage the daily schedule of pickups, deliveries, and service appointments, and keep the team on track
• Guide customers through our carts, lithium upgrades, and accessories, because product knowledge is how we sell
• Set the standard for the showroom: carts staged right, packages sorted, workspace sharp, because you notice, not because you're told
• Manage front-office admin in QuickBooks and our other software, including invoices, records, and follow-ups
• Solve problems before they reach the owner, and flag the ones that should

Respond to RFPs & Win Business

• Find, track, and respond to RFPs and bid requests from cities, counties, schools, HOAs, resorts, and businesses
• Build the full response: pricing, specs, paperwork, and deadlines, submitted on time, every time
• Turn quote requests around fast and follow up until there's an answer
• Develop repeat revenue through fleet sales, service contracts, rentals, and lithium battery upgrades
• Track leads, bids, and results so we know what's working

Grow Connections

• Build real relationships with property managers, fleet managers, purchasing agents, community leaders, and local business owners
• Make outreach calls and in-person visits, and turn cold contacts into accounts
• Represent Brooks EV at chamber meetings, networking events, and community groups
• Stay in touch with past customers and partners so we stay top of mind and referrals keep coming
• Spot partnership and sponsorship opportunities and bring them to the owner

Social Media

• Keep our pages active with new inventory, customer deliveries, custom builds, and event coverage
• Shoot quick photos and video on the floor and at events
• Respond to comments, messages, and reviews fast, in our voice

Outdoor Events & Community

• Represent Brooks EV at outdoor events, festivals, community shows, and sponsorships
• Plan and run our setup: carts on display, signage up, booth staffed, leads collected
• Demo carts, answer questions, and follow up with every lead afterward
• Expect some evenings and weekends outdoors, in Florida weather

Who You Are

Required:

• An ownership mindset: you treat the business like your own and take pride in the space you work in
• A self-starter who sees what needs doing and does it, no checklist required
• Experienced leading a front desk, office, showroom, or customer service operation
• A natural connector who's comfortable walking into a room, picking up the phone, and asking for the business
• Organized enough to manage bid deadlines and paperwork without dropping details
• Very comfortable with computers, with working knowledge of QuickBooks or similar
• Comfortable posting to Facebook and Instagram and being on camera now and then
• A fast learner excited to master a product line and wear multiple hats
• Available Tuesday through Saturday (weekends are our busiest days), plus occasional events
• A valid driver's license, and able to be on your feet outdoors at events

Nice to have:

• Experience responding to RFPs or government/commercial bids
• B2B sales, fleet, or dealership experience
• Golf cart, powersports, or automotive background

How to Apply
Send your resume to Brooks EV or stop by our Brooksville showroom at 13495 Chambord St. In your note, tell us about a time you fixed something at work that wasn't your job to fix. That's who we're looking for.

Skills
Customer Experience · Sales Operations · RFP & Bid Response · Business Development · Relationship Building · QuickBooks · Scheduling & Dispatch · Social Media · Event Marketing · Team Leadership

Brooks EV is a family-owned, authorized ICON EV and EPIC golf cart dealership serving Brooksville, San Antonio, and surrounding Florida communities. We sell new and pre-owned carts, lithium upgrades, rentals, accessories, and service. We're building a brand around one thing: caring — for our customers, our showroom, and each other. We hire people who share that.

We don’t wait for customers to find us — we go to them.

Company Description

Brooks EV is a family-owned, authorized ICON EV and EPIC golf cart dealership serving Brooksville, San Antonio, and surrounding Florida communities. We sell new and pre-owned carts, lithium upgrades, rentals, accessories, and service. We're building a brand around one thing: caring — for our customers, our showroom, and each other. We hire people who share that.\n\nWe don’t wait for customers to find us — we go to them.