Systems Engineer

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support. This relates to technologies including printers, workstations, servers, and other vendor specific hardware.


Roles and Responsibilities

The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support. This relates to technologies including printers, workstations, servers, and other vendor specific hardware.

• IT support for customers using Microsoft operating systems and applications.
• Patch management for workstations.
• Virus & Malware detection and removal.
• Basic server administration.
• Remote & onsite workstation troubleshooting.
• Communicating with clients and co-workers and updating tickets immediately stating progress and next steps.
• Keeping documentation and configuration up to date.
• All other duties requested including helping co-workers and assisting with urgent service requests when necessary.

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work well in a team.
• Excellent verbal & written communication skills.
• Sound judgement to know when to escalate issues to management.
• Excellent customer service skills.
• Ability to adapt quickly to changes and multi-task.
• Competitive, high achiever who persists despite obstacles, opposition, or setbacks.
• Microsoft Certified Solutions Associate (MCSA) for Windows 7 & Windows 8
• Advanced knowledge of business applications and basic server administration.

Location

• NetSource One, Inc. - Troy, MI
• Ability to work remotely after training has been completed.

Full-Time/Part Time

• Full-Time

Competitive wages | Compensation is expected to start at $50,000 . Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

Hours

40 hours per workweek with additional time as may be required as business demands dictate.

Engineers are required to be in the on-call rotation. On-call schedules are a one-week duration, and the rotation varies based on skill level and skillsets. An on-call bonus is paid to engineers for all weeks they are on-call.

• Optional 4 - 10-hour days after training has been completed.

Travel

• Travel required

NetSource One has been working together as a team to provide premium customized information technology solutions since 1999. NetSource One raises the standard for technology support with their experience, quality and value.

We began serving Great Lakes Bay Region clients from our Saginaw, Michigan location in 1999, growing to over 1,000 customers throughout Michigan and surrounding states today. We are dedicated to developing our existing Saginaw client base, and growing our newest office in Troy to reach our customers in south-eastern Michigan. We serve a variety of markets including medical, financial, government, education, legal, manufacturing, and distribution, along with a diverse group of small business.

When you work with NetSource One, you get the expertise of a big firm, with the personalized service you'd expect from a local business.

We are the leading technology company in mid Michigan. We are looking for experienced, qualified, and motivated individuals who are seeking employment and advancement in their careers in the information technology industry.


If you like technology and want to be immersed in it, we have been looking for you. Things can be fast and furious, but we maintain a playful environment and embrace a healthy work/play balance. We have flexible scheduling with a 4 day week option available. Check out these amenities:

• Opportunities to Advance
• Flexible Work Schedules
• Paid Certification Testing
• Training Materials
• Lab & Data Center
• Professional Design Workspace

• On-Site Gym
• Lounge/Gaming
• Pool Table
• Kochville Pathway Trail
• Social Gatherings
• Contests

NetSource One, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. NetSource One, a New Charter Technologies company, recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.