IT/OT Support Specialist

Wood is currently recruiting an IT/OT Support Specialist to work as a full-time long-term member of our team at a client's chemical plant location. #LI-OnsiteDesigning the future. Transforming the world.Wood’s Operations business delivers solutions to an ever-broadening range of clients across the energy and materials industries globally. We deliver operations, maintenance, modifications, brownfield engineering, asset optimization and management, supporting our clients through the asset lifecycle. We are focused on developing strategic relationships with our clients, providing solutions that deliver efficiency, integrity and reliability.What we can offerMeaningful and interesting projects delivered to leaders of industry across Operations Americas sectorFlexible working arrangements that balance client, team and individual needs, offering onsite workingCompetitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the marketFlexible benefits package that can be adapted to suit your lifestyleCommitment to continued professional development through development plans tailored to individual needs and interestsGlobal connections with leading industry experts around the world who are shaping the standards of our professionAuthorization to work permanently in the U.S. without sponsorship required What makes you remarkable? At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. If your skills don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.Skills/QualificationsRequiredExperience working in a chemical manufacturing facilityA+ certification or equivalent networking experienceCCNA Cisco Certified Network Associate5+ years of IT-industry experience, some of which being in a manufacturing environmentStrong knowledge of Windows platforms, Windows 10, Windows Server 2017, 2019, and 2022 Strong knowledge of networking concepts such as TCP/IP protocols, configuring routers/switches, etc.Mobile Device Management experienceHands-on knowledge of HP, Xerox, Zebra printers and copiersProject Coordination/Management experienceDesiredCisco CCNP – Cisco Certified Network ProfessionalFortinet NSE - Network Security ExpertSolarWinds and WSUS ApplicationsHyper-V and/or VMWARE Virtual EnvironmentsFortinet and or Palo Alto firewall network configuration and administrationCisco networking switch configuration and administrationExperience with acceptance testing and commissioning of instrument equipment and systems.General knowledge of ICS control systems; Siemens System 7, Emerson Delta-V, and or Honeywell Experion Control SystemResolves IT incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for end usersResponsible for providing on-site support for PCN network and systems; examples include patching systems which reside in PCN Services, 2.X Firewall administration and configurationResponsible for providing on-site support for SAFER and PAS (Process Automation Systems) Life-cycle Management programProvisions and maintains end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and proceduresProvisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deploymentsWorks with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenanceEscalates incidents to the appropriate IT engineering and operations resourcesMonitors open support requests for accuracy, urgency, and problem resolution Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures Provides project support for Life-cycle Management projects Provide project support for the implementation of new technologiesProvides project support for the procurement and goods receipt pertaining to IT and Manufacturing projects which require IT-OT integrationAssist IT Infrastructure and Operations teamsSupport Microsoft Windows Operating System Software/Server Administration, Backup, and RecoveryCoordinate maintenance and change requests related to Power, HVAC, Fiber, and Copper cabling.Assists IT Security engineering and operations teamsSupport antivirus and WSUS patches, updates, and hotfixes on Windows computers and serversAssist ICS Security Team, Infrastructure Engineers, and Operations to provide maintenance and support for the process control network environmentCoordinates IT-OT service and support on behalf of capital project teamsWork with ICS Security, Manufacturing Core Technology Groups, process control engineering, maintenance, instrumentation, and operations groups to establish priorities for IT/OT Support Specialist workWork with and support the Manufacturing MOC process for the Process Control System changes and updates.Work with IT and Security architects to review and facilitate updates to application architecture diagrams and network connection table documents pertaining to IT-OT application integrationFull timePosting Date: 2026-09-24