Customer Service Specialist
St lukes healthsystem
Description & Requirements At St. Luke's, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke's is truly a great place to work.
What You Can Expect: The Customer Service Specialist is responsible for resolving self-pay accounts. Customer Service Specialist will answer incoming calls from patients or their representatives, answer inquiries and questions, handle complaints, troubleshoot problems, collect patient balances, and provide any other relative information. This will all be done while maintaining strong relations with patients, guarantors, and business office departments.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
What You Can Expect: The Customer Service Specialist is responsible for resolving self-pay accounts. Customer Service Specialist will answer incoming calls from patients or their representatives, answer inquiries and questions, handle complaints, troubleshoot problems, collect patient balances, and provide any other relative information. This will all be done while maintaining strong relations with patients, guarantors, and business office departments.
- Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. often within a specific response-to-call timeframe and with the intent of collecting self-pay balances owed and resolving any concerns promptly.
- Makes outbound phone calls to patients, physician offices, insurance carriers, etc., as needed.
- Adheres to all applicable laws, regulations, and industry standards, including HIPAA guidelines. V
- Verifies each patient before disclosing information and helps them update account information such as phone number, address, or email address.
- Maintains and improves quality results by adhering guidelines, and call metric and time management standards.
- Follows scripts as provided to facilitate consistent and expedient account resolution.
- Facilitates and/or responds promptly to patient inquiries regarding billing procedures, policies, and statements.
- Utilizes multiple resources to resolve patient inquiries while on the phone.
- Documents all patient accounts activities concisely, including future steps needed for resolution Under direct supervision, resolves routine questions and problems and escalates more complex issues appropriately.
- May prepare written responses to patients and customers regarding account resolution.
- Interacts effectively with other administrative departments and hospital service areas to facilitate patient account resolution.
- Effectively answer patient questions on how insurance claim was processed using all appropriate terminology to ease universal understanding of information.
- Actively engage in opportunities for continuous learning and development, including training programs, mentorship, and leadership development.
- Other duties as assigned.
- Education: High school diploma or equivalent
- Experience: 1 year relevant experience
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Service Specialist in Boise, ID vacancy
- ...About the team/role: Working in a lively and fast-paced call center environment, the Customer Service Specialist, is the primary point of contact for WEX customers. This role is responsible for answering inbound inquiries regarding account maintenance, billing, and...SuggestedWork at officeRemote workWork from homeFlexible hours
- ...unexpected not only to each other but to our customers and the community. Love Where You Live!... ...West Bank is seeking a Customer Supporte Specialist II. The Customer Support Specialist provides best in class customer service to our customers, branches, and departments...SuggestedHourly payFull timeTemporary workPart timeWork at officeLocal areaVisa sponsorshipWork visaMonday to Friday
- ...Customer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend...SuggestedFull timeContract workFor contractorsWork experience placementLocal areaAfternoon shift
$16 - $18 per hour
...Customer Service Specialist Hot Job BOISE, ID 83702 Overview Salary Range $16.00 - $18.00 Hourly Description Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent...SuggestedHourly payCasual workWork at officeImmediate startFlexible hoursShift work- ...Customer Service Specialist At St. Luke's, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our...SuggestedWork at office
$17.75 per hour
...The Customer Service Specialist I provides routine customer support across inbound calls, outbound calls, email, web chat, and back-office service functions. This role supports customer satisfaction and service level agreement adherence by completing daily operational...Contract workWork at office$17.81 per hour
...About the Role Mountain West Bank is seeking a part‑time Customer Support Specialist (20-25 hours per week) located in either Coeur d'Alene or... ...promote the bank’s core beliefs, core values, and customer service standards, collectively known as “Our Compass.” Support community...Hourly payFull timeTemporary workPart timeWork at officeVisa sponsorshipWork visa- ...This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer...For contractorsWork experience placementAfternoon shift
- ...Customer Service Specialist Our fast-growing industrial electrical and automation solutions organization is looking for energetic people who can learn quickly. We offer the training and guidance necessary to be able to start performing your job as quickly and as efficiently...Full timeSeasonal workWork at office
- ...life insurance, paid time off, tuition reimbursement United States, Idaho, Boise Apr 22, 2026 About the Team / Role The Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer...Flexible hours
- ...Job Title: Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission...Hourly payFull timeRemote work
- ...A healthcare services company is seeking a Senior Representative for Customer Service Operations. This fully remote position involves assisting home health nurses with order placement and problem resolution related to medical billing. Candidates should have a high school...Work at officeRemote work
- ...A transportation services provider is seeking a Customer Service Representative in Boise, Idaho. This role involves assisting customers with U-Haul products and services and managing rentals using smartphone technology. Ideal candidates should have a high school diploma...
$18.17 - $34.62 per hour
...Preferably based in one of the following locations: Orlando, FL Kansas City, MO Nashville, TN Overview As an Associate Customer Service Solution Analyst within Oracle Health Support, you will serve as the first point of contact for Oracle Health clients seeking...Hourly payTemporary workWork at officeImmediate startMonday to FridayFlexible hoursShift work- ...Customer Service Specialist Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected...Part timeFor contractorsWork experience placementAfternoon shift
$100 per hour
...Melaleuca Inc. in Boise, Idaho, seeks a Customer Service team member passionate about enhancing customer experiences. Responsibilities include answering calls professionally, analyzing customer situations, and placing telephone orders. Ideal candidates will be fluent...- ...This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer...Contract workPart timeFor contractorsLocal area
$75k - $140k
...individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by...Full timeWork at officeLocal area- ...Customer Representative Boise, Idaho, United States As a Travel Customer Representative, you will play a key role in supporting... ...that every interaction reflects our commitment to exceptional service. Key Responsibilities Respond promptly and professionally...Immediate startRemote workFlexible hours
$18 - $20 per hour
...Customer Specialist Part-Time, Non-Exempt Hourly Range: $18$20/hour (based on experience) In-Person Boise, Idaho, United States... ...Impactful Work: Support life-changing educational programs and services. Team Environment: Collaborate with dedicated...Hourly payPart timeFlexible hoursShift work- ...Job Overview We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Responsibilities Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales...Contract workPart timeLocal area
$23 per hour
...client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By... ...prioritizing issues, the Account Manager delivers outstanding customer service. The role involves meeting performance metrics through a...Full timeWork at officeRemote workMonday to Friday$15 - $17.7 per hour
...Client Service Representative A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry... ...Hiring Qualifications Competencies Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented...Hourly payMinimum wageLocal areaShift workAfternoon shift$24 per hour
...client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By... ...prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a...Work at officeLocal areaRemote workWorldwideMonday to Friday- ...grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow... ...Experience working in a fast-paced environment Previous experience in a customer service environment Ability to multi-task Strong organizational...Seasonal workWork at officeFlexible hours
$15 - $17.7 per hour
...growth and learning is your goal. JOB SUMMARY The Client Service Representative ("CSR") drives the flow of clients and pets through... .... HIRING QUALIFICATIONS Competencies Leadership : Customer Focus Peer Relationships Integrity & Trust Action...Hourly payMinimum wageFull timeTemporary workPart timeLocal areaFlexible hoursShift workAfternoon shift- ...Customer Service Rep(07304) - 2132 Broadway Ave You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during...Extra incomeFull timePart timeSecond jobFlexible hoursNight shift
$18 - $21 per hour
...manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits,...Work at office$18 - $22 per hour
...Customer Service Rep Upfront Plumbing, Drains, Heating, and Air is currently seeking a full-time Customer Service Rep to join our remote team, serving the Idaho (Boise area) market. This is a full-time, year-round position offering stability, an hourly wage of $18...Hourly payFull timeRemote workHome officeMonday to Friday- ...Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and lets create an inviting shopping experience for our customers. Your Role:As a Cus Customer Service, Associate...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Specialist. Be the first to apply!
Related searches
- part time customer representative Boise, ID
- client engagement specialist Boise, ID
- customer service specialist Boise, ID
- online customer service representative Boise, ID
- bilingual customer service representative spanish english Boise, ID
- client retention specialist Boise, ID
- financial customer service representative Boise, ID
- customer success specialist Boise, ID
- service delivery representative Boise, ID
- customer outreach specialist Boise, ID


