Manager, Customer Success (6)

Manager Customer SuccessAbout NRTAt NRT we build more than solutions: we build up each is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort including secure payment systems AML compliance and reporting tools credit information and electronic marker services to intelligent and engaging table game platforms dynamic financial and marketing kiosks and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO a revolutionary resort app engagement platform dedicated to unifying guest experiences offering a seamless experience from booking to checkout through App Builder which has more than 100 third-party integrations which are unmatched in the strategic partnerships have resulted in the most convenient reliable and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos race and sports operators lotteries banks and retailers-- globally-- to dazzle their believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand combined innovation and success is rewarded through competitive salaries paid time off individual growth plans community sharing collaboration Health Benefits (including medical vision dental EAP etc) and more. We provide training product knowledge demos tiered-lever skill building development workshops teambuilding exercises webinars and more. Joining NRT is more than a job-- its an opportunity to grow and learn more about who we are and what we do visit our website at to the Director Customer Success the Manager Customer Successs primary mandate is to manage all customer initiatives the incumbents focus will be customer account Competencies Communication Achievement/Results Oriented Teamwork Initiative Customer service Flexibility/Adaptability Problem Solving Building relationshipsResponsibilities include the following but are not limited to:Customer Account Management Major Accounts Accountable for all customer initiatives for NRTs major corporate accounts and single customers. Conduct calls to all NRT top accounts and follow up on issues by engaging appropriate internal departments. Prepare Initiatives Review(s) with customer management (may include Service Reports where applicable). Build and maintain successful customer relationships through meetings presentations teleconferences (i.e. Quarterly Executive Teleconferences) between customer and NRT. Administer and manage Boarding forms for all new customers. Support development of specific plans to ensure revenue growth and quota. Other responsibilities as required by the EVP Customer Success or President/CEO. Up to 50% travel is At least 3 years of experience in account/relationship management business development or client-facing role Experience in working with multi-geographical customers providing timely support remotely and in-person. Excellent communication and presentation skill Experience in managing ATM accounts is an asset. Bachelors Degree in business related discipline is required MBA/Masters degree is an asset.

Required Experience:

Manager