Customer Service Associate

Customer Service Representative (CSR) Heritage Health is seeking a part-time Customer Service Representative (CSR) to join our Street Medicine & Community Outreach (SMCO) team. This role is essential in providing compassionate, high-quality service to some of our most vulnerable community members. The CSR serves as the first point of contact for patients, ensuring a warm welcome, accurate check-in/out processes, and seamless support across medical and behavioral health services. Top Reasons to Join Our Team: Mission-Driven Culture: Be part of a team dedicated to improving the lives of underserved populations Team Collaboration: Work closely with medical, behavioral health, and outreach staff Supportive Work Environment: Training, mentorship, and leadership that cares Variety in Work: No two days are the samehelp people in meaningful, diverse ways Opportunities to Grow: Career advancement and continuing education encouraged We are looking for a candidate who thrives in a fast-paced, patient-centered environment, demonstrates exceptional attention to detail, and works collaboratively with a multidisciplinary team. Requirements: Minimum two (2) years of office experience; healthcare setting preferred Ability to work compassionately with vulnerable and high-risk populations Proficiency in Microsoft Office and standard office equipment Strong verbal and written communication skills Must pass an enhanced background check through the Idaho Department of Health & Welfare Working knowledge of Medicaid/insurance billing processes and patient eligibility is a plus Key Responsibilities: Greet and check in patients; verify demographics and insurance at each visit Answer incoming calls, take accurate messages, and route communications Schedule new and follow-up appointments using the electronic practice management system Conduct end-of-day prep: verify schedules, make reminder calls, and assess client needs Verify Medicaid and other coverage; refer uninsured patients for outreach assistance Collect co-pays and maintain accurate payment records, including daily reconciliations Maintain and audit client charts, sliding fee documentation, and vouchers Coordinate with clinical staff to support client care and track no-shows Monitor and maintain multiple provider schedules Perform general office duties (scanning, faxing, copying, handling mail) Maintain a clean and welcoming waiting area Provide documentation and reporting support for outreach and donation programs Assist the Clinic Director and other team members as needed Maintain regular and predictable attendance Working Conditions & Physical Requirements: Work is performed in a fast-paced clinic setting with frequent interruptions Must be able to stand, sit, and move intermittently for prolonged periods Frequent use of hands, arms, and communication tools required Occasional lifting up to 40 lbs; rarely more than 41 lbs May be exposed to emotionally distressed or medically complex individuals