Customer Success Manager (Mid-Market)

Tektonic - The Premier Auto Repair Industry Event Empowering Shops with Data-Driven Growth We love to build—whether it’s our people, processes, technology, or relationships within the auto repair industry. From the start, Tekmetric set out to be different: in how we treat our customers, how we work together, and the results we deliver. If you thrive on collaboration, innovation, and pushing boundaries, there’s a place for you here. At Tekmetric, we empower our people to make an impact. We believe in supporting one another and constantly evolving, with endless opportunities to innovate—both as professionals and as individuals. Join us in driving change and pushing what’s possible. If this sounds like you, we’d love to meet you! Our Pillars of Excellence What Drives Us Focused Once we agree on a direction, we stay the course. Reliable We set clear expectations from the get-go, we show up, follow through, and exceed expectations. We stay true to ourselves, openly sharing our successes and failures every day to grow. We’ve walked a mile in your shoes, and we respect the journey. We care about how our actions impact others. Our Culture When we work as a team, we continuously ask ourselves: “Do our behaviors live up to the principles we’ve set forth to help auto repair shops be as successful as they can be?” ADOPT A GROWTH MINDSET SHARE THE WHY THINK TEAM FIRST DRIVE IMPACT TAKE OWNERSHIP PRACTICE BLAMELESS PROBLEM-SOLVING MAKE DATA-DRIVEN DECISIONS TAKE INTELLIGENT RISKS ACT WITH INTEGRITY SHARE INFORMATION DEBATE, THEN ALIGN DO WHAT’S BEST FOR THE CUSTOMER PAY ATTENTION TO THE DETAILS BE A TEKMETRIC AMBASSADOR LISTEN GENEROUSLY SPEAK COURAGEOUSLY HONOR COMMITMENTS CONNECT WITH EACH OTHER BE A FANATIC ABOUT RESPONSE TIME SHOW MEANINGFUL APPRECIATION MAKE HEALTHY CHOICES KEEP THINGS FUN "Tekmetric exceeded my expectations from day one. The welcoming onboarding and shared values make it inspiring to work with passionate individuals focused on supporting shop owners with transparency, empathy, and kindness." Aaron Szafran, Partner Manager “Tekmetric is the ultimate place to grow your career, with a culture that encourages smart risks and a passion for excellence. Working alongside others committed to delivering the best pushes me daily.” “Tekmetric’s incredible culture and people make it a standout place to work. The diverse workspace fosters creativity, growth, and collaboration, turning brilliant colleagues into family over the years.” Ferial Koutani, Product Manager We value the health, happiness, and wellbeing of every person on our team. Our goal is to make sure everyone enjoys coming to work, but that everyone also has the time and zeal to live their life to the fullest when they clock out. We care about what makes you you. Your talents and strengths are invaluable to us, which is why we offer competitive pay and a positive, supportive environment in which you can grow. We match your 401(k) contribution 100%, up to 6%, and you are 100% vested on Day One. Take Time Off In addition to generous PTO, we offer all full‑time employees several floating holidays so you can take time away to recharge, celebrate, and spend time with the people you love. We cover 100% of medical, vision, dental, disability, life and AD&D premiums, effective on your first day as a full‑time employee. We also cover 50% of medical premiums for an employee’s spouse, children, and family. Work Flexibly We have many remote and hybrid working options, including work‑from‑home. Be There for Your Family We offer exceptional leave programs for all of life’s moments, including fully paid parental leave, parental bonding, adoption assistance, as well as compassionate leave to care for yourself or loved ones. Move & Be Mindful We offer employees quarterly stipends for health and mindfulness memberships, subscriptions, training, technology, and classes. Connected Employee Experience We have an employee‑run, leadership‑backed Culture Committee to unite teams both remotely and in person. We also gather feedback through regular happiness, DEI, and engagement surveys. Learn & Aspire Grow and evolve with Tekmetric, whether that’s through promotions or taking on new challenges. We offer financial assistance for continuing education to help you further develop your skills. Current Openings To make a difference, be part of something different. Check out our open positions and submit an application today. Account Executive We are looking for high‑energy and independent sales professionals to be an integral part of a quickly growing sales team! As an Account Executive at Tekmetric, you’ll play a key role in driving new business growth and shaping the future of our customer relationships. You’ll own the full sales cycle, from prospecting and demoing to negotiating and closing, while collaborating closely with cross‑functional teams to ensure every customer finds value in our platform. Our Channel Partnerships Managers will work with some of the most established players in the automotive industry to form and strengthen partner relationships with Tekmetric. This is an exciting and rewarding role for anyone that wants to develop or even kick‑start their career in customer success! There are many opportunities for career development and progression. Customer Success Management Opportunities As a Mid‑Market Customer Success Manager (CSM), you’ll own relationships across a strategic book of 40–60 multi‑location automotive repair businesses, driving value realization, retention, and expansion. You’ll thrive in a fast‑paced, high‑growth SaaS environment, balancing hands‑on account management with structured process development to help scale our Customer Success motion. As an SMB Customer Success Manager (CSM), you’ll play a key role in helping hundreds of automotive repair shops succeed with Tekmetric. Working as part of a pooled Customer Success team, you’ll deliver value through digital touchpoints, targeted outreach, and scalable programs that help customers achieve measurable business results. You’ll be the first line of connection for our customers — not just answering questions, but actively listening, learning, and guiding them to success. Other Roles We’re looking for a high‑performing IT Systems Administrator who thrives in a fast‑paced, growth‑oriented environment. Great opportunity for an experienced people leader to join and manage a scaling team of Customer Onboarding Managers! In this role, you will be responsible for leading and tracking strategic and operational programs to improve our Sales, Sales Development and Channel Partnership team’s ability to deliver on revenue & Customer health goals. Your main objective will be to optimize Sales, Sales Development and Channel Partnership processes, driving efficiency through automation and technology, and ensuring data integrity across systems. You will report directly to the VP of Revenue Operations and work closely with team members to define goals, strategies, and tactics, as well as implement scalable, repeatable processes. Our Sales Development Representatives will partner with our sales team to implement sales and pipeline‑building strategies. This role plays an integral part in driving the growth of our customer base and revenue through generating qualified leads. Tekmetric is seeking a strategic, results‑driven Senior Event Manager to lead the planning and execution of high‑impact events, including our flagship Tektonic industry conference, national tradeshows, and regional field events. In this role, you’ll shape event strategy, align cross‑functional stakeholders, manage budgets, and deliver unforgettable experiences that strengthen brand awareness, deepen customer engagement, and drive revenue growth. In this role, you lead our Customer Support department with the goal of driving successful outcomes and long‑term customer satisfaction. You know what it takes to provide world‑class customer support, and you can do all the above while keeping an eye on the KPIs and outcomes for your team (including response times, CSAT, NPS, and renewal rates). Tekmetric is looking for a Senior Software Engineer to take part in the full development lifecycle, from ideation and brainstorming, to implementation and testing. You will build a strong relationship with Product and Design teams and ensure our vision and goals are aligned. We are seeking a Senior Software Engineer with expertise in web scraping, data processing, and search technologies to help build a large‑scale data ingestion and classification system. You will be responsible for extracting data from diverse sources (web pages, APIs, PDFs), cleaning and normalizing it, and building search capabilities using ElasticSearch/OpenSearch. You will work with Python, Scrapy, Airflow, Kubernetes, AWS, and Spark to create scalable, high‑performance data pipelines. As our Senior Visual Designer, you’ll help shape the next evolution of the Tekmetric brand, a fast‑growing SaaS company that feels more like a lifestyle brand than a traditional B2B player. You’ll bring our story to life across major initiatives such as Tektonic 2026 (our first industry‑wide user conference), the brand evolution of Tekmetric as an all‑in‑one platform, our always‑on content and campaigns, and our growing customer storytelling programs. This role offers creative freedom, visibility, and the chance to design for an audience that’s as real and grounded as it gets. We're looking for someone to design and maintain scalable, secure cloud infrastructure that supports strong system performance and business growth. This role focuses on automation, monitoring, and ensuring high availability and disaster recovery. You'll collaborate closely with teams across engineering, product, and QA, while also providing mentorship and technical guidance to other team members. Advertising & Analytics These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission. 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