Customer Service Specialist

Job Summary & General Information This position will be based at the Adult Activity Center. Under general direction of Recreation Center staff, performs a variety of office support and clerical duties of a general and specialized nature for an assigned Center; relieves department staff of routine administrative detail, receives and directs telephone calls and visitors; provides a variety of City and department information to the general public and City staff; assists with incoming and outgoing mail. This position requires flexibility to work evenings and weekends as needed. Essential Job Functions and Responsibilities Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position. Provides administrative support in preparing documentation, organizing/assembling data/documentation, and maintaining information/records relating to programs, trips, participants, instructors, and other departmental activities. Assists internal and external customers by answering questions about department programs and services, researching information, processing activity registrations/enrollments, printing rosters, City website, etc. Performs light housekeeping including but not limited to picking up trash, replacing paper goods, sweeping lobby and gym floors, keeping kitchen areas clean, washing coffee pots, etc. Monitors the recreation facility by supervising physical facility and grounds; monitors recreation programs, classes, and participants to ensure safety of participants; prepares class rooms for programs including checking room temperature, straightening chairs, turning on lights, opening doors; secures facility at the end of the day including turning off lights, computer, and copy machine, and locking doors. Performs light secretarial duties including typing, copying, and faxing as directed; Assists supervisor with tasks such as preparing mailings, filing, flyers, etc.; Processes incoming and outgoing mail; copies and distributes documentation; initiates/receives facsimile transmission of documents. Communicates with Center staff as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Operates a variety of office equipment including copiers, facsimile machine, scanner, calculator, and computer to enter, retrieve, review, or modify data; performs data entry functions by keying data into computer system; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, and/or other software programs. Maintains first aid practices and principles. Works department special events and facility rentals as needed. Performs related duties as required or assigned. Minimum Qualifications Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies. High school diploma or GED equivalency preferred. Must be at least 16 years of age. Must be willing to work varying hours, including afternoons, evenings, weekends and/or holidays assigned. STATEMENT OF DRESS CODE POLICY Temporary Part-Time Customer Service Representatives are expected to adhere to the City of Alpharetta Dress Code Policy with the following exceptions: The wearing of department-approved staff attire (shirt, sweatshirt, etc.) is encouraged. In some instances, staff may wear a nice collared shirt provided that the staff name badge is prominently displayed. Hats of any kind are not allowed. Nice jeans are allowed after 5:00pm weekdays and any time on weekends. Advance approval by Center Supervisor is required to wear jeans at any other time. Tennis shoes or basketball shoes are allowed provided they are neat and clean. STATEMENT OF TRAINING REQUIREMENTS Under the supervision of the Recreation Services Manager, full time staff are expected to assist in providing the necessary training to the part time center assistants at their specific sites. This training should include but not be limited to the following: Facility operations closing and opening procedures Safety and security plan, including building security and evacuation plan Customer service skills Telephone/email inquiries Registration procedures Rental procedures CPR/First Aid General City policies such as Sexual Harassment Policy, Drug/Alcohol Policy, Diversity, Technology Policy, Mandatory Reporting of Suspected Child Abuse, Concussion Awareness Policy and Procedures, Three Person Rule, etc. Membership (ID) procedures (when applicable) It is expected that all Temporary Part-Time Center Assistants be trained on the facility operations during their first full week of work unless specified otherwise. Physical Demands & Work Environment Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 25 lbs. from below waist to above shoulders and transporting distances up to 50 feet. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Hearing: Hear in the normal audio range with or without correction. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supplemental Information This job description does not constitute an employment agreement between the City of Alpharetta and employee and is subject to modifications as the needs and requirements of the position change. The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications). In compliance with the Drug-Free Workplace Act of 1988, the City of Alpharetta is committed to providing a safe, quality-oriented, and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's employees and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.