IT Support Specialist

We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable day-to-day support for end users in Lenexa, Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping maintain a stable and efficient technology environment. The role will work closely with employees and internal teams to troubleshoot incidents, support infrastructure needs, and deliver responsive service across the site.Responsibilities:• Provide frontline technical support for desktop, laptop, printer, and mobile device issues, ensuring timely resolution for end users.• Diagnose and address problems related to operating systems, standard business applications, and basic network connectivity.• Manage and document support requests through the ticketing system, keeping records accurate and users informed throughout the process.• Install, configure, and maintain workstation hardware, peripherals, and approved software in alignment with company standards.• Support onsite technology infrastructure by assisting with device setup, connectivity troubleshooting, and routine maintenance tasks.• Escalate complex incidents to appropriate teams when needed and collaborate to drive issues through to completion.• Assist with user account support, access-related requests, and general technology onboarding activities for employees.• Contribute to a positive support experience by communicating clearly, prioritizing service requests, and following established processes.