Senior Strategy Lead, Debit Card

Key Responsibilities

Strategic Ownership

• Define and support the evolution of the strategic product roadmap of debit card capabilities including spend enablement client experience and competitive positioning.

• Support the the Director in cross-functional planning and execution across Personal Investor Advice / Wealth Management Finance Risk Controls Legal Compliance Technology Distribution/Marketing and other cross functional stakeholders.

• Serve as a key Vanguard stakeholder for external vendors for implementation integration and ongoing tactical vendor management with a focus on network strategy.

• Support the development of the debit card product strategy & value proposition as well as marketing and go-to-market strategies.

Program Management

• Support the development and launch of the debit card as well as ongoing optimization and performance management post-launch.

• Schedule and coordinate governance routines reporting and stakeholder alignment.

• Provide guidance and education to the cross-functional teams involved in delivery and optimization.
• Develop maintain and support the creation and management of all critical card related processes and business requirements.

Data-Driven Decision Making

• Support the development and maintenance of KPIs to measure success across adoption usage client satisfaction and operational efficiency; identify and report opportunities to the Director and business leads.

• Leverage data and insights to continuously improve product performance and client outcomes.

Go-to-Market Readiness

• Partner with Marketing Distribution Enablement and Fraud teams to ensure scalable protected and successful market delivery of the product.

• Collaborate on the development of crew training client communications and support model development as well as cross-sell strategies across segments.

• Identify and assist as needed with resolving operational dependencies including backend processing and fraud controls.

Strategic Integration

• Support aligning the debit card strategy within the broader Cash & Savings initiatives including Money Movement Enablement Product Health Scorecard and Segment Strategy.

• Ensure seamless integration with advice / wealth management and personal investor segments supporting use case clarity and positioning.

Participates in special projects and performs other duties as assigned

Qualifications

• 8 years of experience in payments strategy preferably debit card product management.

• Proven ability to lead complex cross-functional initiatives with strategic impact.

• Strong understanding of debit card ecosystems issuer processors card networks vendor management and client experience design.

• Excellent communication stakeholder management and analytical skills.

• Experience with fraud prevention operational risk and regulatory compliance preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience:

Senior IC