NAC Maintenance Tech

NAC Maintenance Tech

Performs primary surface preparation, painting, drywall, and structural carpentry repairs within leased spaces on USC's Columbia campus occupied by the Department of Justice (National Advocacy Center, 1600 Hampton, and Kirkland Apartments). Performs minor preventative maintenance (PM) and light repairs across electrical (e.g., changing light bulbs), plumbing, and HVAC systems.

Requires job related accreditation from a technical school or an applicable skilled trades program and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Must possess a valid drivers license.

Ability to work within established resources. Ability to communicate in writing and orally to management. Ability to maintain accurate records relating to time, materials and services provided. Ability to operate computer systems is essential. Having strong organizational skills and the ability to plan and prioritize work are essential. Must demonstrate dedication to team work and customer service. Employee must utilize safe work practices and promote safety in the work place. Must be able to complete a National Agency Check with Inquiries (NACI).

Under limited supervision, maintains and implements a safe and effective corrective maintenance program for complex operations involving carpentry, electrical, HVAC, and plumbing systems within assigned buildings. Responsibilities include submitting, receiving, and accurately processing work orders; coordinating with supervisors and coworkers; and performing tasks such as planning, inspecting, verifying, communicating, and resolving facility maintenance issues. Ensures that all facility systems remain in safe working order and compliant with applicable national and local codes, while consistently demonstrating professionalism in conduct, appearance, and work practices.

Performs complete surface preparation, spackling, patch repairs, sheetrock/drywall repair, priming, and painting (walls, trim, doors, frames) across office spaces, classrooms, living quarters, and common areas. Ensure proper cleanup and safety in chemical and paint handling.

Provides exceptional customer service by taking personal initiative to identify and resolve issues whenever possible, while fostering strong communication and collaboration with building occupants and stakeholders. Develops and maintains effective customer service practices, including proactive communication, timely notifications, and participation in process reviews. Ensures that assigned facility systems and customer needs are met whenever possible; refers complex or escalated issues to the supervisor; and assists in planning and scheduling maintenance work with customers in advance to minimize disruptions.

Performs administrative tasks to support efficient maintenance operations, including maintaining and accurately completing daily time sheets in the CMMS and HCM systems, and recording detailed notes on all work performed across related systems. Assists with facilities inventory control by requesting, receiving, and monitoring maintenance supplies, materials, and tools from Consolidated Supplies and external vendors, following established procurement policies and procedures. Participates in meetings and training sessions related to customer service, safety, and continuous improvement to support departmental goals and professional development.

Assist supervisor in conducting routine facility inspections to identify wear and tear on components, organizing maintenance materials/inventories, and maintaining accurate daily work logs.

Perform other duties as required or assigned by the Assistant Director of Maintenance, NAC.

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.