Store Manager

Store Manager

The Store Manager is at the heart of everything we do at Pavement. You care about the craft of coffee and bagels, the communities that we serve, the teams that we build, and the relationships that grow along the way. You are focused on helping your team thrive in a fast-paced environment and thinking quickly on your feet to adapt to the situations at hand. You know how to leverage your team's strengths to build a one-of-a-kind customer experience that both embraces and elevates our inclusive work culture.

You will:

• Be responsible for staffing store operations and supporting a team environment. This includes interviewing, hiring, onboarding, training, and performance management.
• Communicate clearly and concisely to maintain store operations and create a great work environment for both up and down levels of management.
• Show a willingness to improve and receive feedback and provide respectful, constructive feedback to others, including to upper management.
• Ensure all customers have a hospitable and welcoming experience by coaching the team on how to engage with customers to exceed their expectations.
• Model a customer-focused attitude and a strong work ethic on the floor.
• Develop the team by giving honest, constructive feedback, annual performance reviews, and holding each person equally accountable to store expectations. Take into consideration individual motivations, needs, and concerns.
• Promote and maintain a respectful work environment where all employees and customers are treated with respect and dignity.
• Ensure all employees adhere to legal and operational requirements.
• Build thoughtful schedules for store operations, balancing individual and team needs and meeting store labor targets for efficiency.
• Manage daily operations smoothly by being timely and accurate with schedules, ordering, inventory management, time and attendance, key performance measures, etc.
• Drive the operational efficiency of the store by finding ways to solve problems for the team, improve customer service, and improve operational efficiency.
• Collaborate with the area manager to develop a shared vision for the store, including store sale goals, team morale, deployment and scheduling strategy, etc.
• Work to achieve store goals set by the area manager and director of operations.

You are:

• Searching for a career in food and beverage in a dynamic, growing company.
• Passionate about the craft and care that goes into great food and beverage.
• Reliable - your team can depend on you to be punctual and to have a positive attitude.
• Thoughtful and looking to connect with the communities we serve by creating memorable experiences.
• Observant. You care about the little things and have an eye for detail.
• Eligible to work in the United States.

You have:

• Basic math and computer skills.
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays.
• An eye for analytics and noticing trends.

Some of our benefits:

• Health insurance
• Dental insurance
• Paid time off
• Free drinks at any of our cafes
• A staff meal policy for when you are working
• 401k with a company match

Our Store Manager positions are dynamic roles. Below are some of the physical demands the job will make of you:

• Ability to stand and walk for a long period of time. You'll be on your feet for most of the day moving between stations and attending to the cafe.
• Use of hands to reach, grip, and perform specific movements. You'll use your hands to operate a register, handle knives to cut bagels, spread cream cheeses, and serve coffee and tea (among other responsibilities).
• Squat, bend, and reach for items below your waist and above your shoulders. For example, you will need to bend down into a fridge to grab the product or go above to grab cups.
• Ability to push/pull, lift/carry or move up to 50 pounds. For example, you'll handle gallons of milk, daily food orders, change trashes, and carry dishes.
• Climbing stairs and ladders. You may need to use a step ladder to reach something or navigate up and downstairs to access storage areas.

Pavement Coffeehouse is an equal opportunity employer and embraces diversity in the workplace. We value an open mind, a positive attitude, and a passion for service and teamwork. We hire based on these qualities, job requirements, business needs, and applicants' qualifications. We do not tolerate discrimination or harassment in the hiring process or the workplace. We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the job's essential functions. We also provide reasonable accommodations to applicants/employees to practice their religious beliefs. To request a religious accommodation, contact your Area Manager or Director of Operations.

Boston, MA Onsite Full Time $60,000.00 - $65,000.00 per year