Technical Support Analyst (Tier II)

Job DescriptionJob DescriptionRevolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.Title: Technical Support Analyst (Tier II) Location: Onsite (Washington, D.C.) Terms: Full-time Salary: 75-95K DOE Clearance: Active Top Secret with SCI eligibility required Travel: <10%This position supports a high-security federal environment where reliable IT infrastructure and responsive technical support are critical to mission operations. The environment requires maintaining system performance, ensuring security compliance, and supporting end-users across mission-critical systems. The core challenge: maintaining secure, stable, and high-performing systems while quickly resolving issues and minimizing operational disruption.Position DescriptionAs a Technical Support Analyst (Tier II) at Revolutional, you will be responsible for the installation, configuration, maintenance, and security of enterprise IT systems. You will ensure the smooth operation of mission-critical infrastructure while providing hands-on technical support to end-users. This role requires the ability to troubleshoot across multiple system layers, maintain system integrity, and operate effectively in a structured, security-conscious environment.ResponsibilitiesInstall, configure, and maintain operating systems, applications, and software patchesMonitor system performance and troubleshoot issues to ensure optimal operationImplement security measures to protect systems from unauthorized access and cyber threatsConduct security audits and apply updates and patches as neededProvide technical support to end-users, including troubleshooting hardware, software, and connectivity issuesSet up and manage user accounts and access controlsImplement and maintain backup and disaster recovery solutionsTest backup systems regularly to ensure reliability and data integrityMaintain accurate documentation of system configurations, procedures, and troubleshooting stepsGenerate reports on system performance, capacity, and security postureIdentify opportunities to automate repetitive tasks and improve system administration efficiencyCollaborate with IT teams and stakeholders to support mission objectivesWhat You Bring (Requirements): Baseline RequirementsActive Top Secret clearance with SCI eligibilitySecurity+ certification3+ years of experience in IT support, system administration, or a related roleWillingness and ability to work flexible shifts (6am–2pm ET or 2pm–10pm ET)Technical CapabilitiesExperience installing, configuring, and maintaining operating systems and applicationsExperience troubleshooting hardware, software, and network issuesFamiliarity with system security practices, patching, and vulnerability mitigationExperience with backup and disaster recovery processesUnderstanding of virtualization technologies (e.g., VMware, Hyper-V)Familiarity with networking concepts and protocolsCore StrengthsStrong troubleshooting and problem-solving skillsAbility to operate effectively in fast-paced, mission-critical environmentsStrong communication and customer support skillsAttention to detail and commitment to system reliability and securityNice to Have (Differentiators):Bachelor's degree in Information Technology, Computer Science, or related fieldAdvanced experience with Windows and/or Linux system administrationExperience with automation tools or scriptingExperience supporting classified or high-security environmentsStrong interpersonal skills and ability to collaborate across teamsPlease note physical requirements:This onsite role requires a mix of help desk, deskside, and VIP support in a secure federal environment. Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation. Physical requirements may include sitting for extended help desk coverage; standing and walking for deskside or project-based support; walking between nearby Department of State buildings; occasional stair use; bending, kneeling, crouching, crawling, and reaching to install, troubleshoot, inventory, move, or remove equipment; lifting and carrying IT equipment up to 30 pounds without assistance; assisting with two-person or team-lift items that may exceed 50 pounds; pushing or pulling carts or dollies; and supporting office moves, equipment deliveries, hardware refreshes, inventory validation, and equipment lifecycle activities.___________________________________________________________________________________________________________Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: Recognized as a Top 20 "Best Place to Work in Virginia"Recipient of Department of Labor's HireVets Gold MedallionGreat Place to Work Certification for five years runningA Virginia Chamber of Commerce Fantastic 50 companyA Northern Virginia Technology Council Tech 100 companyInc. 5000 list of fastest growing companies for eleven yearsTwo-time SBA SBIR Tibbett's Award winnerVirginia Values Veterans (V3) CertificationWe recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited toTraditional and HSA- eligible medical insurance plans100% employer-paid dental and vision insurance options100% employer-sponsored STD, LTD, and life insurance5% 401(k) company matchingFlexible-schedules and teleworking optionsPaid holidays and PTO Accrual PlansPaid Parental LeaveProfessional development and career growth opportunitiesTeam and company-wide events, recognition, and appreciation-- and so much more!Check out our Revolutional | LinkedIn to find out a little more about who we are and if we are the right next step for your career! Revolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Revolutionaldoes and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact View email address on click.appcast.io. 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