Associate Director of Clinical Services - $8000 sign on bonus

Job Description

Job Description

Associate Director of Clinical Operations - $8000 sign on bonus

Job Description

ABOUT JFS

For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best.

OUR VALUES

Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” 

Be Purpose-Built:   We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful

Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience.

SUMMARY

The Associate Director of Clinical Services provides clinical and operational leadership for the agency’s Mental Health Outpatient Treatment and Rehabilitative Services (MHOTRS) clinic and Critical Time Intervention (CTI) program. Reporting to the Senior Director of Behavioral Health, the Associate Director is responsible for ensuring the delivery of high-quality, trauma-informed, person-centered, culturally responsive, and recovery-oriented behavioral health services. The Associate Director provides leadership and supervision to program staff, supports day-to-day program operations, monitors clinical quality and regulatory compliance, and works collaboratively with agency leadership to ensure programs meet the needs of clients and the community. This position plays a key role in strengthening clinical practice, supporting staff development, maintaining regulatory and documentation standards, monitoring program performance, and promoting effective coordination of care across behavioral health, medical, and community-based systems.

RESPONSIBILITIES & DUTIES

A representative summary of tasks to be performed is provided below . The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services.

Essential Duties and Responsibilities

Clinical Leadership and Supervision

• Provide clinical leadership and oversight for the Mental Health Outpatient Treatment and Rehabilitative Services (MHOTRS) clinic and Critical Time Intervention program.
• Provide regular supervision to assigned clinical and program staff and ensure appropriate supervisory structures are maintained across both programs.
• Support clinicians and program staff in managing complex clinical situations, including risk assessment, safety planning, crisis intervention, and coordination of care.
• Promote evidence-based, trauma-informed, recovery-oriented, person-centered, and culturally responsive practices.
• Support staff in developing strong clinical assessment, treatment planning, documentation, and care coordination skills.
• Facilitate or participate in clinical case consultation, team meetings, case conferences, and other interdisciplinary meetings.
• Promote a culture of clinical excellence, accountability, collaboration, learning, and continuous improvement.
• Work collaboratively with psychiatric providers and other members of the multidisciplinary treatment team to support coordinated behavioral health care.
• Oversee the day-to-day clinical operations of the Mental Health Outpatient Treatment and Rehabilitative Services (MHOTRS) clinic.
• Ensure clinic services are provided in accordance with applicable OMH regulations, Medicaid requirements, agency policies, and professional standards.
• Monitor clinician caseloads, productivity, access to care, scheduling, utilization, and other key operational indicators.
• Support effective intake, assessment, admission, treatment planning, ongoing treatment, and discharge processes.
• Monitor the quality and timeliness of clinical documentation and work with staff to address identified concerns.
• Support coordination between psychotherapy, psychiatric services, care management, and other internal and external providers.
• Identify barriers to client access and continuity of care and work with leadership to develop solutions.
• Support implementation and optimization of the agency's electronic medical record and related clinical workflows.
• Provide programmatic and clinical oversight of the CTI program and ensure services are delivered consistent with the CTI model, program requirements, and applicable OMH guidance.
• Support the CTI team in serving individuals with complex behavioral health, medical, housing, and social needs during critical periods of transition.
• Provide consultation regarding complex cases and assist staff with engagement, risk management, care coordination, and connection to community-based services.
• Promote fidelity to the CTI model, including time-limited, phase-based interventions focused on strengthening long-term community supports.
• Monitor referrals, enrollment, caseloads, service delivery, transitions between CTI phases, outcomes, and successful program completion.
• Strengthen relationships and coordination with hospitals, behavioral health providers, housing providers, care management organizations, social service systems, and other community partners.
• Support the effective integration and utilization of peers and other multidisciplinary team members within the CTI model.