Computer Support Technician I

Job Posting Title Computer Support Technician I Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization IS-CS Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) July 24, 2026 Full/Part-Time Full time Job Type Regular Compensation Job Description As a Computer Support Technician I with OMES you will enjoy: • Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. • A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. Job Details • Full-time 40-hour work weeks. • Support’s: The Department of Public Safety • Salary up to: $57,000 Department: IS Workplace Services (Assigned to Department of Public Safety) Position Summary The Computer Support Technician I is responsible for providing frontline technical support, device deployment, and endpoint services within the assigned Department of Public Safety Support environment. This role focuses on fundamental troubleshooting, workstation imaging, and high-quality customer service across Windows, macOS, iOS, and Android platforms. As a frontline resource, this position works under the guidance of the Team Lead and Project Manager to support daily workstation operations, execute routine device provisioning, and ensure rapid, accurate incident resolution for agency end users. Position Responsibilities Frontline Technical Support & Escalation Pathways Configure, deploy, maintain, and troubleshoot Windows and macOS workstations, laptops, and peripheral devices. Support iOS and Android mobile devices within the enterprise environment, ensuring basic connectivity and policy compliance. Utilize remote support tools effectively to assist users across localized and geographically distributed agency locations. Document and escalate advanced or complex technical issues to higher support tiers (Tier II/III) when appropriate. Endpoint Operations & Tactical Focus Areas OMES Support Service & User Assistance: Deliver responsive, high-touch frontline user assistance and troubleshooting to maintain established service delivery standards. Asset Tracking & Inventory: Support enterprise asset tracking workflows via ServiceNow, ensuring accurate tracking of hardware deployments, replacements, and returns. Hardware Refresh Deployment: Perform workstation imaging, device provisioning, software installation, and physical setup activities during large-scale laptop and workstation refreshes. Network & Security Compliance: Troubleshoot routine hardware, software, printer, VPN, and network connectivity issues to ensure endpoints maintain enterprise compliance standards. Onboarding & Offboarding Support: Execute technical onboarding and offboarding tasks, including hardware delivery, setting up basic workstations, and verifying initial system access. Application Deployment & Testing: Assist with the baseline installation, standard configuration, and routine troubleshooting of core agency-specific applications. Service Management & Coordination Utilize ServiceNow for daily incident management, service requests, accurate asset tracking, and comprehensive ticket documentation. Adhere strictly to established service level agreements (SLAs) and customer service metrics. Maintain clear, thorough, and precise ticket resolution details for all assigned support activities. Participate in scheduled on-call support rotations and after-hours activities to support agency operations as required. Education and Experience Minimum Qualifications (one of the following): A Bachelor’s degree and one (1) or more years of relevant experience; OR An Associate’s degree and three (3) or more years of relevant experience; OR A High School Diploma or GED and five (5) or more years of relevant experience; OR An equivalent combination of education and experience, substituting one year of relevant IT experience for each year of required education. Required Skills and Experience Experience supporting Windows and macOS operating systems in an enterprise or professional environment. Direct experience utilizing ServiceNow or a similar enterprise ticketing system for incident tracking. Foundational experience troubleshooting computer hardware, software, printing, and peripheral device issues. Basic experience configuring and supporting iOS and Android mobile devices. Strong customer service, communication, and problem-solving skills in a multi-location support environment. Preferred Skills and Experience Familiarity with Active Directory, Microsoft 365 administration, and remote endpoint management tools. Experience with workstation imaging, provisioning protocols, and deployment technologies. Basic experience supporting enterprise VPN clients and localized network connectivity issues. Experience working in large-scale public sector, health care, or government IT enterprise environments. Relevant technical certifications (CompTIA A+, Network+, Microsoft, Apple, or similar). Physical Demands and Work Environment Work is usually performed in an office environment with moderate noise levels. Requires extended periods of sitting, computer use, and phone communication. Occasional standing, walking, lifting, and reaching may be required. Must be able to lift and transport IT equipment weighing up to 30 pounds. Requires travel between statewide agency locations based on operational needs. Schedule This is a full-time position, working 40 hours per week. Other Duties This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities. Duties may change at any time with or without notice. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between. To learn more about our state agencies, visit here. Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment. Visit the webpage for additional details and information on how to apply.