ServiceNow Senior Technical Consultant

The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM), IT Asset Management (ITAM), ITOM and/or CSM/FSM modules. This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations. Responsibilities Development & Configuration : Customize and configure ServiceNow ITSM, ITOM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management. Develop workflows, Flow Designer flows, and automation scripts. Create and maintain UI policies, client scripts, business rules, and script includes. Integration : Build integrations using REST/SOAP APIs, MID Server, and Integration Hub. Ensure secure and scalable integration with external systems (CRM, ERP). Platform Administration : Manage instance upgrades, cloning, and performance optimization. Configure CMDB, discovery, and asset management. Quality & Compliance : Adhere to coding standards and ServiceNow best practices. Ensure compliance with ITIL processes and security guidelines. Required Skills & Qualifications Experience 8-10 years in ServiceNow development, with hands-on ITSM, ITAM, and/or ITOM, CSM implementation experience. Technical Skills Strong knowledge of ServiceNow scripting and configuration. Experience with Flow Designer, Integration Hub, and Orchestration. Certifications ServiceNow Certified System Administrator (CSA) – Mandatory. Certified Implementation Specialist – ITSM and ITOM , CSM – Preferred. Certified Application Developer (CAD) – Good to have. Soft Skills Excellent communication and stakeholder management. Ability to work in Agile/Scrum environments. Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems App Engine : Expertise in Custom module implementations Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features #J-18808-Ljbffr Tata Consultancy Services Limited