Branch Service Manager Boulder, CO

At Vectra Bank were proud to serve the Rocky Mountain region with the strength of a large financial institution and the personal touch of a community bank. Recognized as a Top Workplace we combine deep resources with attentive relationshipdriven service to support families businesses and the communities we call home.

Were committed to creating a great place to build a career welcoming employees whose talent drive and diverse perspectives help us deliver custom financial solutions. With dayone benefits ample growth opportunities and a culture centered on listening collaboration and care Vectra Bank is a place to grow thrive and make a meaningful impact. We believe we are Big enough to count and small enough to care.

With benefits starting on day one over 11 bank holidays and a company committed to career growth and advancement we are dedicated to being an employer of choice in our industry and community. At Vectra Bank the possibilities are endless come for a job stay for a career.

We are looking for a Branch Service Manager to provide top notch customer service to our clients and customers at our Boulder Canyon Branch in Boulder CO . If you are passionate about being part of a community being a team player and helping others reach their financial goals then we are interested in speaking with you!

Essential Functions:

• Responsible to manage the branch service sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
• Responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding interviewing selecting hiring performance evaluations advancement and termination of employees.
• Responsible for training coaching and mentoring employees.
• Provides leadership and training for the sale and referral of bank products and services.
• Responsible to resolve and respond to client service issues complex client complaints and questions.
• Directs the work of managed employees.
• May schedule and set hours of work.
• Maintains production or sales records for use in supervision and/or performance management of employees appraises employee productivity and efficiency.
• Recommends promotions or other changes in employee status handles employee complaints and grievances disciplines employees.

Qualifications:

• Requires a high school diploma and 2 years experience in retail banking sales new accounts customer service loan processes or other directly related experience.
• A combination of education and experience may meet requirements.
• Knowledge of the banking industry processes procedures regulations and products. Knowledge of lending process and procedures.
• Strong customer service relationships building sales and management skills.
• Able to handle various client concerns and problems.
• Must have good communication skills both verbal and written.
• Knowledge of computer programs i.e. word processing spreadsheets etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.

Benefits:

• Medical Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance Paid Parental Leave and Adoption Assistance
• Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts
• Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays and any applicable state holidays
• 401(k) plan with company match Profit Sharing competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business maximum of $5250 per calendar year employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $60000 - $70000 annually depending on job-related factors such as level of experience and location.

Required Experience:

Manager