Account Operations Specialist II (Manheim)

Responsibilities Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders. Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders. Coordinate sale vehicle run processes. Maintain direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, complete estimates for reconditioning services to improve vehicle value, coordinate and approve reconditioning services, and conduct condition report and imaging audits to reduce the risk of policy loss and goodwill expenses. Educate and act as liaison for clients on auction processes and recommend and/or upsell Manheim/CAI products and services based on client needs. Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally. Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines. Proficiency with computer software including Microsoft Office applications and other internal business platforms. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned. Qualifications Minimum: High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field Safe drivers needed; valid driver's license required. Ability to build strong business relationships required Problem solving and de-escalation skills Strong organizational skills Ability to handle multiple tasks simultaneously Excellent verbal and written skills Self-starter with ability to work with minimal supervision Preferred: Prior experience vehicle reconditioning and or general auto body knowledge Ability to operate vehicles with standard and automatic transmission is preferred. Bachelor's degree in a related discipline preferred. Strong knowledge of Salesforce, AS400, Workbench and Excel preferred. Compensation Hourly pay rate is in the range of $20.10 - $30.10 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. The position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Requirements Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Equal Opportunity Employment EOE, including disability/vets #J-18808-Ljbffr Cox Automotive Inc.