Lead Patient Care Coordinator

Business Type Wellness & Aesthetics Med Spa Location Hoboken Area, NJ (On-Site) Schedule Tue 11-6:30 | Wed 9:30-6:30 | Thu 11-7:30 | Fri 9:30-5:30 | Sat 9:30-2:30 (Mon/Sun closed) Employment Full-Time Compensation $20/hr base + Commission - commission structure reviewed in recruiter interview Language Spanish highly preferred (not required) - bilingual candidates prioritized in review If you love a consultative close and take pride in white-glove patient service, this is a front-desk leadership role with real ownership. You will manage the patient experience from first contact to check-out and drive outcomes tied to membership enrollment and membership retention. If you enjoy consultative care - not assembly-line medicine - and want to grow with a clinic investing in quality, keep reading. What You’ll Own: Sales + Retention Lead-to-visit conversion: respond to inquiries, book visits, and keep patients moving through the schedule with strong follow-up discipline. Membership enrollment: confidently explain services, promotions, and membership programs - and ask for the close at the right time. Membership retention: prevent churn with save conversations, proactive outreach, and reactivation follow-ups. This role explicitly prioritizes retention programs. Rebooking: support sales by rebooking appointments and collaborating with the team to hit retention goals. What You’ll Run: Front Desk Operations Keep patient flow seamless: check-ins/outs, accurate records, and calm service recovery when things get busy. Own the schedule: confirmations, waitlist management, and daily optimization to reduce gaps and no-shows. Maintain a high-standards environment: professional presence, crisp communication, and a lobby that matches the brand experience. Leadership: Lead PCC This is a lead role. You will help set the pace at the desk, coach standards day-to-day, and support a small team of 1-2 other PCCs. The lead seat carries real ownership - not a title without substance. How Success is Measured These Are The Core KPIs Tracked For This Role Patient satisfaction and loyalty Appointment rebooking rate Membership conversion percentage Accuracy of scheduling and documentation Plus practical sales-desk indicators: follow-up completion and show-rate management. Requirements What You Bring Customer-facing front desk or coordinator experience in a relevant environment: med spa, dental/ortho, plastics, concierge, hospitality, or similar. Closing instincts: you can guide a conversation, handle objections, and ask for commitment in a way that feels professional - not pushy. Exposure to memberships, packages, or retention - or adjacent conversion responsibility such as treatment plan acceptance, service upgrades, or subscription programs. Strong scheduling and systems comfort; scheduling software and administrative tools experience preferred. Zenoti is a plus. Ability to multitask, stay organized, and remain calm in a busy patient-facing environment. Schedule availability to cover clinic hours including evenings and Saturdays as needed. Spanish highly preferred (not required). Bilingual candidates will be prioritized in review. Benefits Compensation + Benefits $20/hr base + Commission . Commission structure and performance incentives reviewed in the recruiter interview. Growth pathway: this is a lead seat with real scope and room to expand responsibility over time. Consistent schedule with a defined weekly cadence - no unpredictable hours. Full-spectrum wellness and aesthetics environment where your contribution to membership and retention is visible and rewarded. About This Practice This is an established, full-spectrum wellness and aesthetics med spa in Hoboken, NJ. The model blends advanced aesthetic services - injectables, skincare, microneedling - with longevity-focused care including hormone optimization, IV therapy, and medical weight management. The practice is built around a high-touch, consultative patient experience - not assembly-line medicine. The right person for this role is someone who takes pride in white-glove service, earns patient trust through genuine attention, and understands that the front desk drives the outcomes that keep patients coming back. Hiring Process EOE + AI Disclosure We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at View email address on click.appcast.io. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including New Jersey requirements where applicable). PLACEM!NT is supporting this search on behalf of our client. All communication will come from a @placemint.agency email address. #J-18808-Ljbffr PLACEM!NT