Senior Director, Store Operations Planning and Admin

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success . Our winning team pursues excellence while learning and evolving
• Career growth . We develop industry leading talent because Ross grows when our people grow <
• Teamwork . We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

Store Operations is a large and complex organization with a wide breadth of departments supporting Stores and Field teams. These teams manage both recurring operational activities and multiple large-scale initiatives, requiring significant cross-functional coordination and the ability to respond quickly to evolving business needs. As a result, the environment is highly dynamic, with substantial ad hoc demand and competing priorities.

The Store Operations Planning and Administration team serves as the central coordination point for the Stores organization, driving clarity, alignment, and execution across Store Operations. The team enables effective information flow, prioritization, and workload management in an environment characterized by high visibility, variability, and volume.

The Senior Director, Store Operations Planning and Administration, operates as both an enterprise leader driving alignment and execution and the PMO leader for the organization’s most critical initiatives. This role is responsible for shaping priorities, enabling effective decision-making, and ensuring alignment across senior leaders and key stakeholders. Acting as a strategic thought partner, this individual anticipates business needs, surfaces risks and opportunities, and helps translate strategy into clear, actionable plans.

In addition to leading large cross-functional initiatives, this role orchestrates communication, drives organizational effectiveness, and ensures leadership teams are focused on the highest-impact work. The Senior Director will develop and implement communication and operating mechanisms that keep internal stakeholders aligned on goals, priorities, and performance.

This position regularly interfaces with Senior Leadership and Executives across the organization, serving as a trusted advisor and central point of integration across initiatives and priorities.

This person will manage 1 direct report.

ESSENTIAL FUNCTIONS

• Act as a strategic thought partner to senior leadership, synthesizing inputs across the organization to inform decisions, frame recommendations, and advance key priorities
• Serve as PMO for Store Operations for large cross-functional projects and initiatives, integrating connecting work streams that would otherwise remain siloed and ensuring decisions are sound and meet the needs of the business. Provide insight, guidance and recommendations on fast-moving, highly nuanced initiatives and serve as the primary point person for Senior Leadership and Executives
• Integrate and connect cross-functional initiatives, ensuring visibility to interdependencies, sequencing opportunities, and potential synergies across programs
• Simplify complexity across the organization by distilling large volumes of information into clear insights, executive-level communications, and actionable plans 
• Lead special projects and high-priority executive requests, often under tight timelines and with significant visibility
• Drive organizational focus and effectiveness, helping senior leaders filter noise, manage ad hoc demands, and maintain alignment on key priorities
• Establish and manage operating rhythms for senior leadership, including agendas, decision forums, and follow-ups to ensure accountability and forward momentum

COMPETENCIES

Strategic Agility & Problem Solving

Ensures Accountability & Execution

Developing Talent

Manages Conflict

Collaboration

Effective Communication

Leading by Example

Plans, Aligns & Prioritizes

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Demonstrated track record as an outstanding problem-solver and strategic thinker
• Able to quickly identify key issues and develop hypothesis
• Able to work in and bring structure to ambiguous environments
• Very strong written and oral communicator with proven ability to communicate with and influence senior executives; strong presentation and deck writing skills 
• Experience with strategic initiatives, cross-functional stakeholder engagement, and project management, including the ability to drive results and manage competing priorities
• Excellent interpersonal and people leadership skills
• Able to collaborate effectively using broad range of influence styles to drive desired results; works well with others and is considered a true team player
• Strong executive presence and command skills
• Intellectual curiosity, humility and resilience to navigate a fast-paced retail landscape
• A detail-oriented approach to managing work processes. Must pay very close attention to details and have the drive to get things right
• Unquestionable personal and professional character and integrity – must be trustworthy with confidential information
• Strong fundamental business technical skills – must be Excel and PowerPoint proficient and have an ability to learn new business process software applications
• Prior retail or related experience is preferred. An ideal candidate understands the intricacies of a retail P&L and balance sheet and will understand the financial operating requirements of an off-price, low-cost retail operator

EDUCATION / CERTIFICATIONS

• 10+ years of professional work experience, preferably within strategic management consulting, retail, and/or consumer products. MBA preferred

PHYSICAL REQUIREMENTS

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

Senior Manager, Store Operations Planning and Admin

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $158,300.00 to $344,500.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.