Learning and Development Manager

$90k - $100k

D.C. Global Talent Inc.

Manager, Learning & Development

Luxury Mountain Resort, Montana

About the Opportunity
An ultra-luxury mountain resort open year-round is looking for a Manager, Learning & Development. This person leads training, leadership development and service excellence across the property. They work closely with the General Manager, the Executive Committee and HR to build skills, engagement and a strong service culture.

Key Responsibilities

Lead all learning and development for the resort, including annual training plans, training needs analysis and program delivery
Design and run programs on leadership, brand standards and service culture
Work with department heads on skill gaps, succession planning and talent development
Build and coach a network of department trainers
Run service audits and property walkthroughs, and coach teams on standards
Measure training results using guest satisfaction, engagement and operating results
Manage the L&D budget and report on return on investment
Contribute to Executive Committee discussions on service quality and engagement

Requirements

4+ years in Learning & Development, Organizational Development or a related field
Management experience in luxury hospitality (required)
Proven track record designing and running leadership and change programs
Able to use guest and colleague data to improve results
Proficient in Microsoft Office and Learning Management Systems (LMS)
Bachelor's degree in Business, Hospitality or a related field, or equivalent experience
Flexible schedule, including evenings, weekends and holidays
Comfortable working outdoors at high altitude in all weather

Benefits
USD $90,000-$100,000 and a full benefits package, including:

Medical and dental coverage, plus a 401(k) match
Generous paid time off
Subsidized colleague housing
Seasonal ski or fitness pass
Transportation and meals on shift
Travel discounts

Apply

Vacancy posted 4 days ago

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