PT - Overnight - Valet-Parking Attendant - Westin Tempe

Job Description

Job Description

The Westin Tempe is looking for a PT - Overnight - Valet-Parking Attendant to join our amazing Team!

**Hours/Shifts - Overnight availability - including weekends and holidays**

**Summary of Benefits**
Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for both Full Time and Part Time Team Members
401k Plan and Company Match Program
Vacation Pay / Sick Pay – Full Time and Part Time Team Members
Holiday Pay – Full Time Team Members
Amazing Recognition Programs/Giving Back – Community Outreach
Tuition Reimbursement

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

A Valet-Parking Attendant takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.

The Valet Attendant is a key member of the front drive and arrival team.  This position is responsible for providing exceptional hospitality in an attentive, courteous, and efficient manner.  Responsibilities include parking and retrieving guest and visitors’ vehicles safely, including assisting guests with luggage upon check-in and check-out and assisting with and checking luggage as needed.

If you are outgoing and are looking for great benefits, please join our Amazing Team!

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate, read and comprehend reading and writing materials and write in English.  Additional languages are valuable. Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.  Ability to drive vans, limousines and automobiles. Have an excellent driving record as verified by a Motor Vehicle Report.  Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.   Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 100 lbs.  Ability to work outdoors in varied weather conditions including periods of high heat. Ability to run short distances to retrieve vehicles.  Ability to stand, walk and/or sit and continuously perform essential job functions.  Perform tasks requiring bending, stooping, kneeling and/or walking.

Specific Required Skills and Abilities and Qualifications:

• High school diploma or equivalent preferred.
• Current, valid driver's license and satisfactory motor vehicle report for 3 years; and annual renewals. Maintain a good driving record and knowledge of basic vehicle functions. Ability to drive a manual transmission vehicles preferred
• Must be at least 18 years of age
• Complete knowledge of all state driving laws.
• Exceptional communication skills, detail oriented, and ability to learn in an ever-changing work environment.
• Must have flexible schedule and be willing to work beyond scheduled hours if necessary.
• Multi-tasking skills and telephone etiquette.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed resort standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in resort procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the resort security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE :        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.