Dispatcher
$55k - $60kRQ Tech HR LLC
Job Description
Job Description
Description:
About ReturnQueen:
ReturnQueen is a tech-driven company simplifying the return process for online shoppers. Through our app, we manage returns end-to-end, combining technology with real-world logistics to deliver a seamless customer experience. As we grow, we’re looking for a reliable and detail-oriented Dispatcher to help coordinate daily operations.
Job Summary:
The Dispatcher plays a critical role in ensuring smooth and efficient daily operations by coordinating drivers, routes, and service requests. This role requires strong communication, organization, and problem-solving skills in a fast-paced environment.
Key Responsibilities:
- Coordinate and dispatch drivers based on daily routes and service needs
- Monitor driver schedules, routes, and progress throughout the day
- Communicate clearly with drivers, customers, and internal teams
- Respond to real-time issues and make quick adjustments as needed
- Track pickups, deliveries, and completion status using internal systems
- Ensure accurate documentation and timely updates in dispatch software
- Assist with scheduling, workload balancing, and operational planning
- Provide exceptional internal and external customer support
- Report issues, delays, or operational concerns to management
Qualifications:
- Previous dispatch, logistics, or operations experience preferred
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Comfortable using technology and dispatch/tracking tools
- Ability to stay calm and focused in a fast-paced environment
- Reliable, punctual, and detail-oriented
- Experience in a tech-enabled or logistics environment is a plus
Compensation: Salary: $55,000-$60,000 per year
Vacancy posted 16 days ago
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