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Dispatcher

$55k - $60k

RQ Tech HR LLC

Job Description

Job Description

Description:

 

About ReturnQueen:


ReturnQueen is a tech-driven company simplifying the return process for online shoppers. Through our app, we manage returns end-to-end, combining technology with real-world logistics to deliver a seamless customer experience. As we grow, we’re looking for a reliable and detail-oriented Dispatcher to help coordinate daily operations.

Job Summary:
The Dispatcher plays a critical role in ensuring smooth and efficient daily operations by coordinating drivers, routes, and service requests. This role requires strong communication, organization, and problem-solving skills in a fast-paced environment.

Key Responsibilities:

  • Coordinate and dispatch drivers based on daily routes and service needs

  • Monitor driver schedules, routes, and progress throughout the day

  • Communicate clearly with drivers, customers, and internal teams

  • Respond to real-time issues and make quick adjustments as needed

  • Track pickups, deliveries, and completion status using internal systems

  • Ensure accurate documentation and timely updates in dispatch software

  • Assist with scheduling, workload balancing, and operational planning

  • Provide exceptional internal and external customer support

  • Report issues, delays, or operational concerns to management

Requirements:

  Qualifications:

  • Previous dispatch, logistics, or operations experience preferred  
  • Strong organizational and multitasking skills  
  • Excellent verbal and written communication skills  
  • Comfortable using technology and dispatch/tracking tools  
  • Ability to stay calm and focused in a fast-paced environment  
  • Reliable, punctual, and detail-oriented  
  • Experience in a tech-enabled or logistics environment is a plus

Compensation:  Salary: $55,000-$60,000 per year 

Vacancy posted 21 days ago
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