Operations Manager - Commercial Pest Control

Lead the Team. Raise the Bar. Make a Real Difference.

At Sprague, the Operations Manager is foundational to branch operations, and this opening represents an exciting opportunity to elevate and build upon the successes of our Pasco team.

This is not a “lead technician” position. This is a people-first leadership role for someone who wants to coach, mentor, and develop a team of Route Managers while driving consistency, quality, and performance across operations.

If you’re energized by developing others, reinforcing standards, and being visibly present with your team every day, this role was built for you.

What You’ll Do

The Operations Manager is the day-to-day operational leader for our Route Manager (technician) team. You’ll partner closely with the Branch Manager to lead a high performing group of commercial pest control technicians while strengthening culture, accountability, and service quality.

Your leadership tools include coaching, accountability, and hands-on operational support — helping the team run smoothly, taking ownership, and consistently delivering excellent service.

In this role, you will:

Lead & Develop Your Team

• Serve as a visible, trusted leader for Route Managers — someone the team looks to for guidance, support, and follow-through.

• Coach, mentor, and develop technicians, with a focus on technical excellence, professionalism, and leadership readiness.

• Identify high-potential team members and actively support certification attainment, skill development, and career progression.

• Help technicians successfully transition from “learning the work” to “owning the work” and “teaching others”. 

• Foster a culture of accountability, positivity, and continuous improvement.

Drive Operational Excellence, Quality, and Compliance

• Own daily operational execution, including route efficiency, coverage planning, and service quality.

• Ensure all services meet Sprague standards, client expectations, and regulatory requirements.

• Proactively identify operational challenges and implement solutions without waiting for direction.

• Manage logistics and delegating responsibilities to keep the operation running smoothly — even when plans change.

• Partner closely with the Branch Manager to improve productivity, throughput, and consistency.

Champion Safety & Compliance

• Ensure all work is performed in accordance with Sprague safety standards and applicable local, state, and federal regulations.

• Coach technicians on proper handling, storage, and disposal of pesticides and equipment.

• Conduct vehicle and equipment inspections to maintain safety and readiness.

Collaborate & Communicate

• Collaborate with sales and operations teams to build route density and identify new client opportunities.

• Communicate clearly, positively, and consistently with technicians, peers, and leadership.

• Address challenges directly while maintaining trust and morale.

• Collaborate across teams to support branch goals and long-term growth.

Why Sprague?

We’re more than a pest control company—we’re a team of professionals who care deeply about our clients and each other. We offer competitive pay, great benefits, and a chance to be part of something meaningful.

• Meaningful Impact: Protect essential businesses and communities.

• People-First Culture: We believe great operations start with strong leaders and engaged teams.

• Growth & Development: Training, certifications, leadership development, and career pathways.

• Stability & Support: A respected brand with long-term opportunity.

What you’ll get working here:

• Salary: $84,000-86,000 to start (depending on experience) plus annual bonus

• A take-home service vehicle with gas card

• Company-provided phone, uniforms, and safety equipment

• On-the-job training and licensing

• Pride in your work and the Sprague mission

• A supportive team environment based on family values

• Ongoing development, training, and leadership support within Sprague’s operations leadership path

Benefits:

• Health, Vision, Dental Insurance within 30 days of hire

• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%

• Paid time off: Sick time available day 1, holiday and vacation time after 90 days

• Dependent care FSA and college savings plan

Disclaimer:

W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Equal Employment Opportunity:

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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What Makes You a Great Fit:

• Self-Motivated & Resilient: You thrive in demanding environments, stay positive under pressure, and don’t shy away from hard work.

• Team-First Attitude: You’re a true partner—firm but supportive, never a boss or a bully. You challenge respectfully and always have the team’s back.

• Hands-On Leader: You’re not afraid to get out in the field, train side-by-side with your team, and do what it takes to keep operations running smoothly.

• Mentor & Collaborator: You believe in upskilling others, sharing accountability, and fostering a culture of humility and openness.

• Flexible & Adaptable: You’re comfortable with shifting priorities and willing to help wherever needed to achieve our monthly goals.

Minimum Requirements:

• High School Diploma or GED

• 2+ years in pest management or operations leadership (preferred)

• Excellent communication skills

• 5+ years Satisfactory Motor Vehicle Record

• Ability to pass background and DOT screenings

• Physical stamina for fieldwork

Ready to help us build something big in Pasco?

Apply now and join a team that values grit, growth, and genuine partnership. Let’s make a difference—together.

Compensation details: 84000-86000 Yearly Salary

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