Customer Success Guide Portuguese
$55k - $70kTata Consultancy Services Limited
•Customer Success, IT service management, or SaaS related certifications are an advantage Serve as the first point of contact for customer inquiries across voice, chat, and email channels. Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills. Deliver a professional, empathetic, and consistent experience across all customer interactions. Handle escalated or complex issues calmly, ensuring clear communication and timely resolution. Identify opportunities to improve customer satisfaction, retention, and product usage. Recommend relevant upgrades or complementary solutions based on customer needs and usage, while maintaining a customer first approach. Participate in consultative conversations aligned to customer goals and outcomes. Accurately document all customer interactions and actions in the case management system. Ensure follow ups and case closures are completed within defined service level timelines. Adhere to quality standards, security requirements, and operational processes. Strong customer centric mindset with high ownership Excellent verbal and written communication skills Ability to simplify technical information for non technical audiences Structured problem solving and analytical thinking Empathy, professionalism, and resilience in high volume environments Attention to detail and process discipline English: CEFR B2 or higher (mandatory); C1 preferred Portugese: B2 to C1 (CEFR scale) Salary Range: $55,000- $70,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
Location Job FunctionTECHNOLOGY
Role Process Agent Job Id 420105 Desired Skills ITIL Salary Range $55,000-$70,000 a year Desired Candidate Profile Qualifications :BACHELOR OF COMPUTER SCIENCE #J-18808-Ljbffr Tata Consultancy Services Limited$55k - $70k
...serves as the first point of contact for customer inquiries across voice, chat, and email... ...Qualifications 4-10 years of experience in customer success, IT service management, or SaaS... ...2 or higher (mandatory); C1 preferred. Portuguese: B2-C1 (CEFR scale). Bachelor of...Portuguese language skills- ...Job Title Must Have Technical/Functional Skills Certified System Administrator (CSA) ITIL Foundation Certification Customer Success, IT service management, or SaaS related certifications are an advantage Roles & Responsibilities Serve as the first point of contact...Suggested
$55k - $70k
Tata Consultancy Services is seeking a dedicated Customer Service Representative in Milford, Ohio. The role involves serving as the initial contact for customer inquiries across various channels and effectively resolving issues with professionalism and empathy. Candidates...Suggested$55k - $70k
Tata Consultancy Services Limited is seeking a Process Agent in Milford, Ohio, to serve as the first point of contact for customer inquiries across voice, chat, and email channels. The ideal candidate will address customer issues, ensuring a professional, empathetic experience...Portuguese language skills$55k - $70k
Tata Consultancy Services is looking for someone to serve as the first contact for customer inquiries in Milford, Ohio. The role requires resolving customer issues and providing a consistent and professional experience across voice, chat, and email. Candidates must have...Portuguese language skills$55k - $70k
Tata Consultancy Services in Cincinnati is looking for a Customer Service Representative to serve as the first point of contact for customer inquiries across various channels. Candidates should be knowledgeable in IT service management and possess strong communication...- Tata Consultancy Services Limited in Cincinnati, Ohio is looking for a Customer Success Specialist responsible for managing customer inquiries via voice, chat, and email. The ideal candidate will possess a strong customer-centric mindset and excellent communication skills...Portuguese language skills
- ...Bilingual Monitoring Agent (Portuguese) Location: Milford, OH (Onsite) FTE only The Monitoring Agent is responsible for managing... ...Investigate and resolve cases or tickets related to media assets across customer platforms. Cross-Functional Communication & Issue...Portuguese language skillsContract workFlexible hours
$50 - $150 per day
...Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide! Our passion is enchanting storytelling. We specialize in dark, forgotten...Part timeFlexible hoursNight shiftUS Ghost Adventures LLC
Cincinnati, OH3 days ago- Inside Higher Ed is seeking a part-time Adjunct Faculty member in Cincinnati, Ohio, who will teach undergraduate or graduate courses and seminar classes. The role includes serving as an academic advisor, evaluating student coursework, and fulfilling various ancillary responsibilities...Part time
$50k - $55k
...company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with serious mental illness... ..., as well as build relationships with community resources and customers. Partner with Reemates across the multidisciplinary team and...Local areaRemote workMonday to FridayFlexible hoursAfternoon shift- ...National Association is seeking a Café Ambassador for the Kenwood Towne Centre in Cincinnati, Ohio. In this role, you'll engage with customers, providing guidance in digital banking while fostering community connections. This is not a traditional banking role; you'll...
- Central Montessori Academy in Cincinnati is seeking passionate Preprimary Guides to co-teach in our Early Childhood program. This role focuses on supporting children ages 3-6 through a collaborative and nurturing approach rooted in Montessori principles. The ideal candidate...
- Reema Health, Inc. in Cincinnati, OH is seeking a Community Guide to enhance member connections to healthcare and community resources. The ideal candidate will work closely with clients facing severe mental health challenges, coordinating care with an emphasis on building...
- ...potential, and we are dedicated to nurturing independence, curiosity, compassion, and a lifelong love of learning. The Preprimary (3-6) Guide is an integral member of our Early Childhood program. This is a co-teaching position , where two experienced Montessori Preprimary...
$23 per hour
...outdoor, project‑based work including gardening, simple building projects, and community‑based activities. Responsibilities Support and guide small groups of adolescents in hands‑on outdoor work Assist with gardening, basic food preparation, and simple projects Help...Part timeSummer workFlexible hours2 days per week$50k - $55k
...connect members to health care. Our mission‑driven and member‑focused company is seeking an experienced and self‑motivated Community Guide who has worked with individuals living with serious mental illness and substance use disorder, and understands the unique needs of...Full timeLocal areaRemote workMonday to FridayFlexible hoursAfternoon shift$23 per hour
A community education organization in Cincinnati is seeking a reliable hands-on individual to lead their Summer Stewardship program. The part-time role focuses on outdoor, project-based tasks with adolescents aged 12-15, including gardening and community activities. Ideal...Part timeSummer workFlexible hours2 days per week- A leading ghost tour company in Cincinnati is looking for creative individuals to become ghost tour guides. You will lead engaging tours down the ghastly streets, sharing your passion for storytelling and history while charming diverse audiences. This part-time role offers...Part timeLocal areaFlexible hours
- ...team and partner in vertical and horizontal Montessori program excellence in support of the child's journey. The 6-9 Elementary Lead Guide is an integral member of our 6-12 Elementary program. We are dedicated to Montessori excellence and best teaching practices for each...
- US-Ghost-Adventure in Cincinnati is seeking a passionate individual to join as a ghost tour guide. This role involves sharing captivating ghost stories and engaging guests during entertaining tours of haunted locations. Ideal candidates will have strong public speaking...Part timeFlexible hours
- ...journey to graduation. You will provide personalized learning and academic support in a collaborative setting, aiming for student success and engagement. Ideal candidates should have a Bachelor's degree, relevant certifications, and experience teaching high school mathematics...
- ...languages include: Nationally Certified American Sign Language, Amharic, Bambara, Burmese, Farsi, Gujarati, Hebrew, Hindi, Kirundi, Portuguese, Punjabi, Somali, Soninke, Tagalog, Turkish, and Twi. Affordable Language Services 9852 Redhill Drive Cincinnati, Ohio 45242 #J-1...Portuguese language skillsWork at officeMonday to Friday
Affordable Language Services
Cincinnati, OH2 days ago - ...seeking a Café Ambassador at Kenwood Towne Centre to engage guests, guiding them through the digital banking ecosystem while providing a welcoming atmosphere. The role requires experience in retail or customer service and excellent communication skills. Benefits include...
- ...role involves working closely with home buyers to ensure satisfaction throughout the purchase process. You will be responsible for guiding clients from prospecting through to closing contracts, using persuasive communication and technology to enhance the experience. Candidates...Work from homeWeekend work
- International Executive Service Corps is looking for a Loan Processor in Cincinnati, Ohio. You'll work directly with homebuying customers from Ryan Homes, NVHomes, and Heartland Homes, impacting their lives while ensuring a friendly loan experience. Responsibilities include...
- ...financial needs while staying informed about market trends and compliance. If you possess strong communication skills and a passion for customer service, this opportunity offers a rewarding career path in the financial services sector. #J-18808-Ljbffr PrimeLending, A...
- General Electric Credit Union in Cincinnati is seeking a Mortgage Loan Originator to assist borrowers in their financial goals. This role involves developing referral relationships and assisting clients throughout the mortgage process. The ideal candidate will have at least...
- General Electric Credit Union in Cincinnati is seeking a Mortgage Loan Officer to discuss members' needs and recommend suitable loan products. You will assist members throughout the loan process and ensure their submissions are complete for processing. The ideal candidate...
- Oddfellows is casting for Spirit Guides (bartenders)! We're looking for spirited, energetic people who want to work hard, work together, and always serve up experience. Benefits Competitive Pay Flexible Scheduling Paid Training Awesome Swag A Culture that celebrates...Flexible hoursShift workNight shift
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