Warehouse Operations Learning & Safety Coach

Job Description

Job Description

A day in the life

You walk the warehouse floor to greet a new onboarding class, check your training dashboard, and adjust the day’s plan so every shift gets what it needs. Before lunch, you run an OSHA-compliant forklift safety session and coach a few operators on ergonomics and proper lifting. In the afternoon, you meet with supervisors to review new-hire progress and create targeted plans for anyone struggling. You wrap by updating work instructions, refreshing video tutorials, and scheduling next week’s certifications—keeping every associate trained, confident, and safe.

• Design, schedule, and deliver training for both new hires and experienced team members—prioritizing high-impact onboarding to strengthen performance, retention, and safety.
• Own a structured daily and weekly training cadence; use tracking tools to verify program compliance and surface gaps or risks to logistics leadership to secure resources and align capacity.
• Engage frequently with new hires; assess progress, tailor methods and frequency, and remove barriers so each person has the best chance to succeed.
• Partner with leaders weekly to review performance of new hires and underperformers; create action plans with observations, targeted refreshers, and regular checkpoints to measure improvement.
• Keep all training guides, work instructions, videos, job aids, and communication tools current, accessible, and actively used; recommend enhancements to warehouse training over time.
• Build and sustain OSHA-compliant safety programs for material handling equipment; champion a culture where zero incidents is achievable and peer-to-peer safety interventions are the norm.
• Maintain and certify all training content (including Work Instructions and Forklift Certification materials) and ensure records are accurate and up to date.
• Lead ergonomics education focused on safe movement, proper lifting, and injury prevention.
• Develop deep knowledge of preferred methods for each job function and the broader workflow to ensure training reflects best practice.
• Perform additional related duties as assigned.

• Bachelor’s degree in teaching, human resources, instructional design, or related field preferred; or proven, compelling facilitation skills with a confident training presence.
• Expertise in adult learning, coaching, and adapting to varied learning styles; comfortable with classroom instruction and e-learning, including authoring tools and video tutorial software.
• Strong Microsoft 365 skills (Word, PowerPoint, Outlook, Excel); bonus for Forms, Power Automate, SharePoint, and SharePoint Lists.
• Exceptional organization, prioritization, and time management; consistently meets commitments and deadlines with sound decision-making.
• Robust logistics knowledge, especially in automotive manufacturing and warehouse settings.
• Ability to develop comprehensive understanding of OSHA requirements for material handling equipment.
• Clear, concise communicator—verbal, written, and interpersonal—adept at partnering with cross-functional teams across multiple locations; active listening is a must.
• Hands-on learner able to operate existing and new machinery and train others to use it safely and efficiently.
• Ready to become proficient with AGVs and to train others on troubleshooting and recovery to bring units back online.
• Thrives in a dynamic, fast-paced team with shifting priorities and a diverse workforce; flexible to support training across varying hours and shifts.

• Bachelor’s degree or equivalent experience
• Coaching and mentoring expertise
• Recruiting and training experience
• Creating and maintaining work instructions
• Logistics analysis