Administrative Assistant

Customer Service Returns Representative I Job Details
Monday - Friday | 8:00 AM - 5:00 PM | $18/Hour
Overtime possible based on business needs
Returns Representative I Requirements

• Intermediate Microsoft Excel skills required
  
• Strong customer service skills with a customer-focused approach
  
• Ability to effectively prioritize multiple tasks and manage workflow processes
  
• Internet savvy with the ability to learn and navigate multiple systems
  
• Ability to communicate effectively with internal departments, vendors, manufacturers, and customers
  

• Processing return authorization and Vendor Debit Authorization reports accurately and efficiently
  
• Verifying vendor returns by tracing shipments through UPS and other common carriers
  
• Following up on Return Authorizations (RAs) before products are physically returned
  
• Following up on pending vendor authorizations in a timely manner
  
• Running daily reports to create new quality notifications
  
• Preparing and submitting authorization forms to vendors
  
• Updating quality notifications with vendor return authorization information
  
• Processing non-stock labels for internal and external customers
  
• Communicating with other departments and manufacturers to ensure returns are completed accurately
  
• Managing the returns database and maintaining accurate records
  
• Reviewing return information and correcting inaccuracies when identified
  
• Supporting a smooth, customer-focused "No Hassle" returns experience while considering the financial impact to the company
  
• Using SAP, Microsoft Excel, Microsoft Office, and internal systems to track and process return activity
  
• Operating office equipment, including copiers, OnBase scanners, and computers
  
• Prioritizing daily responsibilities to meet deadlines and department goals
  
• Working closely with distribution team members to resolve return issues and maintain workflow
  
• Performing additional customer service, returns, and administrative duties as assigned
  

• MEC Health, 24-Hour Group Accident, Short-Term Disability, Term Life and AD&, Dental , Vision, Behavioral Health, IDX Social Plus, FreeRX
• Earned Paid Leave (based on hours worked)
• Competitive pay
• Weekly pay
• Direct deposit with pay card option
• No fees for our services and ongoing support
• Opportunities for permanent placement and career advancement
• Supportive work environment focused on teamwork and employee welfare