Hospitality Lead
Robert Half
About the Opportunity
Our client is seeking a highly motivated Hospitality Lead (Lead Office Services Associate) to oversee a dynamic workplace hospitality operation supporting multiple floors within a prestigious corporate environment in Midtown Manhattan. This is a highly visible role with regular exposure to executives, clients, and VIP visitors, making professionalism, leadership, and exceptional service standards critical to success.
The Hospitality Lead will supervise a team of Office Services Associates while ensuring a best-in-class hospitality experience across conference rooms, pantry areas, events, and daily office operations.
Key Responsibilities
- Lead, coach, and support a team of approximately 8 Office Services Associates.
- Ensure pantry areas, conference rooms, and hospitality spaces consistently meet established service standards.
- Monitor team coverage, task assignments, and daily operational execution.
- Train new team members and provide ongoing coaching and performance guidance.
- Support event setup, execution, and breakdown activities as needed.
- Partner closely with onsite management to ensure seamless service delivery.
- Proactively identify operational issues and resolve concerns before they impact clients or guests.
- Maintain a visible presence throughout the office and lead by example in a hands-on capacity.
- Assist with administrative tasks, reporting, and operational tracking when necessary.
- Help develop and improve processes to enhance efficiency and service quality.
Required Qualification
- Previous leadership experience as a Team Lead, Supervisor, Hospitality Lead, or similar role
- Minimum 1-2 years of hospitality experience in a corporate, hotel, event, restaurant, or service-focused environment
- Strong understanding of hospitality and customer service standards
- Ability to thrive in a fast-paced, high-volume workplace
- Excellent communication, organizational, and problem-solving skills
- Proven ability to motivate teams while maintaining accountability and service excellence
- Strong attention to detail and execution
.
Preferred Qualifications
- Administrative or office operations experience.
- Proficiency with Microsoft Excel and Microsoft Office applications.
- Experience creating reports, tracking metrics, or preparing basic presentations.
- Process-improvement mindset with the ability to identify opportunities for operational enhancements.
Vacancy posted 1 day ago
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