IT Product Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit-an affordable and convenient path to getting a bachelor's degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune .

• A company recognized as one of the best big companies to work for, as well as one of the best places to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Product Manager will partner closely with assigned product and business team members to define solutions that are in line with customer needs and business objectives. This position will work with the business stakeholders, development teams, design and other cross functional teams to facilitate their product area roadmap, and drive the product development. Their responsible product area could be a set of digital solutions or customer experiences. The product manager will drive the business requirement gathering, understand the problem space, define user stories, acceptance criteria, and ultimately verify that the work generated by the development teams meets the stakeholders' requirements. The Product Manager will support the product teams by participating in projects of low to medium complexity. This position supports ensuring that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

What You'll Work On

Include, but are not limited to, the following:

• Support being the voice of the customer for stakeholders for one product area to ensure their needs are heard and that the delivery teams are getting the support needed.

• Translate user and business needs into high-level requirements for work assignments of low to medium complexity by utilizing a structured process for gathering, analyzing, documenting, and managing change to assess and recommend solutions based on cost vs. benefit analysis and parallels to overall business strategy.

• Assist in defining acceptance criteria for product features of low to medium complexity, and ensuring they are understood by the delivery team.

• Define key performance indicators (KPIs) and metrics to measure product success. Monitor product performance, analyze data, and make data-driven decisions to improve product outcomes.

• Maintain detailed documentation, such as gap analyses, business process flow charts, decision tables, features, and business requirements document to aid in the development and refinement of new analytical tools and processes.

• Provide input and support during implementation phase, composing standard operating procedures (SOPs), and participating in design reviews and walk throughs.

• Collaborate closely with Quality Engineering (QE) to ensure the product meets high standards of quality, performance and reliability by defining the product requirements and acceptance criteria, which are then used by the QE team to develop test plans and test cases.

• Monitor product performance after implementation to ensure efficiency of operations and proactively provide continuous improvement recommendations.

• Collaborate with engineering, design, marketing, sales, and customer support teams to ensure successful product development and launch.

• Facilitate communication and alignment across departments to achieve product goals.

• Actively participate in all squad ceremonies.

• Review work completed by the squad, provide feedback, and accept work, as applicable.

• Assist in the management of the product backlog by grooming and prioritizing, while ensuring work is in line with product strategy and OKRs.

• Develop and maintain relationships with customers and business partners to drive satisfaction.

• Ability to collaborate and operate in a cross-cultural and complex matrixed environment to build consensus across functions.

• Communicate product updates and releases to internal and external stakeholders.

• Excellent interpersonal and communication skills.

• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

• Ability to act with an inclusion mindset and model these behaviors for the organization.

Required Qualifications

• Bachelor's Degree in Life Sciences, Engineering, Marketing, Business, Finance or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor's Degree.

• 4+ years of relevant professional experience as outlined in the essential duties.

• Familiarity with Agile methodologies and product management tools

• Demonstrated ability to perform the essential duties of the position with or without accommodation.

• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Prior experiencing supporting or working in Customer Care/Call Center

• Proficiency with Jira and ServiceNow

• Experience supporting faxing and telephony technology, such as Five9, Calabrio, and Concord Fax

The base pay for this position is $61,300.00 - $122,700.00. In specific locations, the pay range may vary from the range posted.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call View phone number on click.appcast.io or email View email address on click.appcast.io