Customer Service Teller

Job Description

Job Description

Job Title: Customer Care Representative 1

Date Posted: 6/4/26  

Location: Meridian, MS 39301
Job Type: Contract Full-Time

Immediate W2 contract position available in Meridian, MS.
Estimated Duration: 1 year

Job Description:
Our team of Customer Service Representatives assists customers in person at our Business Office. We value our customers and are looking for team members that are committed to delivering world-class value in each customer interaction. On a typical day, our consultants can have a conversation with customers about starting, stopping, or transferring their electric service, discussing payment options, offering personalized energy-related products and services, report emergency situations, and other general inquires. Simply put, people count on us. If you aren’t reliable and fully committed to serving others, this isn’t the job for you.

We’re looking for candidates who are:

• Excited to be a part of a team
• Naturally curious and take pride in resolving issues
• Kind and efficient
• Empathetic and resourceful
• Willing to make important decisions
• Excellent at figuring out solutions to problems
• Dependable to their core and have the tenacity to show up and work hard even when the going is tough
• Self-aware and have the drive to take ownership of their career
• Computer savvy and proficient in Microsoft products (Outlook, Word, Excel, PowerPoint, etc.)

 

What you’ll be responsible for:

• Explaining billing issues and understanding common causes of high bills • Initiating establishing, transferring and disconnection of electric service while offering products and services that meet our customers’ needs
• Discussing general customer inquires
• Discussing rate options and educating customers about their energy usage
• Assisting customers with setting up payment arrangements through our self-serve channels

 

Functional Expertise:

• Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and educate customers on payment options
• Process service orders
• Respond to service and rate questions as well as billing inquiries
• Update and maintain customer Personally Identifiable Information (PII)
• Adhere to established policies, procedures and quality standards for work performed
• Report service disruptions (i.e., system outages and technical issues)
• Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
• Clearly document all customer interactions
• Accountable for consistently meeting individual performance metrics including call handling and call quality expectations

 

Business Acumen:

• Must be able to work in an 24/7 working environment, where shifts change due to business needs and seasons
• Must be able to work required overtime and fulfill on-call obligations
• Maintain working knowledge of all company products and services
• Responsible for maintaining the security of customer records
• Engagement:
• Participate in activities designed to improve customer satisfaction and business performance
• Manage peer relationships in a manner that supports trust and teamwork

 

If you are kind enough to deliver excellent customer service to customers with high expectations, apply now! We can’t promise it will be easy. We can promise it will be time well spent.

• You will gain skills and grow your career with one of Mississippi’s most well-respected employers.
• We provide exceptional training programs, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service.
• This position is located in Meridian, MS and on-site reporting is required.

Customer Care Center – PSQ

 

1. Are you available to work the required schedule, including any assigned shifts within standard business hours, along with additional shifts outside business hours in the event of extreme weather or other emergency? (Our core business hours from 7am to 7:30 pm M-F but we are responsible for customer operations 24 hours a day; 7 days a week; 365 days a year.)

☐ Yes
☐ No

2. Are you able to maintain consistent attendance and arrive on time for scheduled shifts?
☐ Yes
☐ No

3. Do you have at least 1 year of customer service experience (face-to-face and/or phone-based)?
☐ Yes
☐ No

4. Are you comfortable interacting with customers in person and by phone in a fast-paced environment?
☐ Yes
☐ No

5. Are you willing to receive coaching and feedback to improve your performance?

☐ Yes
☐ No

 

6.Do you have experience with office productivity software such as Microsoft Office,

Google Workspace, or business specific Customer Relationship Management

applications?

 

7.In 3–5 sentences, describe how you would handle a customer who is upset about a long wait time and begins speaking angrily to you.

 

8.Customer service roles require punctuality, professionalism, and consistent performance. Describe your attendance record over the past 12 months and how you ensure reliability in the workplace.

 

9. This role requires learning new systems quickly. Give one example of a time you had to learn something new under time pressure. How did you make sure you were successful?

 

10. Tell me about a time you took initiative to help your team succeed or where teamwork helped you achieve a goal.

 

11. What does delivering world-class value to customers mean to you?

Company Description

We provide supplemental employees to the region's most sought after power projects. We credit our success to the commitment we show to our job applicants. E Group Recruiters are here to make sure your job search experience is the best it can be. Our recruiters are experts in knowing what the client manager is looking for in a resume, what bill rate the market will bear, and how to make your application stand out among the rest. Our personal touch continues even after we've found the perfect job for you. All full-time employees are eligible to pay for full health and retirement benefits including BC/BS health and dental insurance, life and disability insurances, and 401K with an immediately vested match is available. We have a dedicated team to guide you through these benefits.

Company Description

We provide supplemental employees to the region's most sought after power projects. We credit our success to the commitment we show to our job applicants. E Group Recruiters are here to make sure your job search experience is the best it can be. Our recruiters are experts in knowing what the client manager is looking for in a resume, what bill rate the market will bear, and how to make your application stand out among the rest. Our personal touch continues even after we've found the perfect job for you. All full-time employees are eligible to pay for full health and retirement benefits including BC/BS health and dental insurance, life and disability insurances, and 401K with an immediately vested match is available. We have a dedicated team to guide you through these benefits.