HOTEL GUEST SERVICE REP

Front Desk Agent

We are hiring guest-focused, reliable, and self-starting Front Desk Agents for part-time mid-afternoon/evening shifts.

Schedule: Weekday and weekend shifts available.

Tech: Work with Marriott's newly rolled-out StayPMS software.

Key Responsibilities:

• Welcome guests, manage check-ins/outs, and process payments.
• Handle phone reservations and guest requests independently.
• Complete daily cleaning and tidying checklists to keep the property looking its best.
• Perform property walk-throughs to ensure guest safety.

What We Look For:

• Reliable and self-starter mindset to manage shifts and solve problems independently.
• Friendly, hospitable personality with a passion for service.
• Detail-oriented mindset for cleaning task completion and billing accuracy.
• Hotel or retail experience is a plus!

Perks:

• Competitive hourly pay.
• Marriott Explore Rate: Worldwide hotel discounts for you and your family.

How to Apply: Apply online or stop by the front desk at 1213 N Roosevelt Ave, Burlington, IA to fill out a paper application.

What we offer:

• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

Provides customer service to guests of hotel by performing the following duties.

Essential Duties And Responsibilities include the following. Other duties may be assigned.

• Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Deposits guests' valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.