Service Writer

Job Description

Job Description

Express Employment is seeking a friendly, organized, and customer-focused Service Writer to be the first point of contact for our customers. If you have excellent communication skills, enjoy helping people, and have a passion for the automotive industry with Service Writer experience, we'd love to meet you.

Our client is a locally owned repair shop specializing in quality automotive repair and maintenance for domestic and import vehicles. They pride themselves on honest service, clear communication, and building long-term relationships with our customers.

Responsibilities

• Greet customers and provide exceptional customer service.
• Listen to customer concerns and accurately document vehicle issues.
• Schedule appointments and coordinate repair timelines.
• Prepare repair orders and enter customer and vehicle information into the shop management system.
• Communicate recommended repairs, estimates, and maintenance needs.
• Keep customers informed throughout the repair process.
• Coordinate with technicians to ensure efficient workflow.
• Process invoices and collect payments.
• Answer incoming phone calls, emails, and customer inquiries.
• Maintain accurate service records and customer files.
• Assist with warranty documentation when applicable.
• Help maintain a clean, organized, and professional front office.
• Build lasting customer relationships through honest communication and follow-up.

Qualifications

• Previous customer service or service advisor experience REQUIRED.
• Automotive knowledge is strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer skills and experience with office software.
• Ability to work in a fast-paced environment.
• Professional appearance and positive attitude.
• High school diploma or GED.
• Valid driver's license.

Benefits

• Competitive pay based on experience
• Monday–Friday schedule
• Family-owned, team-oriented work environment
• Opportunities for growth and advancement
• Ongoing training and development