US|Business Analyst III

Business Support Analyst

The Business Support Analyst is a Trusted Advisor in the Business, one who develops meaningful business insights to drive faster, better decision making and recommendations to improve business performance. The analyst is curious, proactive, and collaborative, with a penchant for action and an ability to sell her/his ideas to colleagues and leaders to drive change. The analyst provides support to Lubricants and Retail, such as Sales, Marketing, and various Leadership Team members.

The analyst routinely engages with Sales, Marketing, Pricing, Customer Support, Supply Chain, and Finance, along with colleagues in Planning & Business Support to ensure timely, accurate, reliable financial analysis, forecasting, and keen business insights to uncover opportunities for improved business results (volume, opex, margins, earnings, cash flow).

Responsibilities for this position may include but are not limited to:

• Deliver timely, accurate, reliable analysis, investigation, and reporting of business performance (financial, operational, key performance indicators, etc.)
• Provide fit for purpose market segment analysis and ad-hoc support for Sales and/or Marketing (portfolio analysis, business case development, etc.) May develop non-standard reports requiring in-depth analysis and commentary.
• Support data gathering and analysis on competitors and the markets we serve.
• Identify opportunities and develop recommendations or initiatives to improve the business (i.e., emerging sales trends by market segment, margin improvement opportunities for product lines, competitiveness of customer programs, etc.)
• Develop new analytical tools or processes to simplify reporting, analysis, or uncover unique insights to the business.
• May work on projects of bigger scope and wider impact such as ROCE analysis of various product lines, strategic assessments, or comparison of data gathered from competitor intelligence.
• Support the development of annual business plans, special projects, and various ad-hoc analytical needs of the business.

Required Qualifications:

• 5+ years related experience
• Experience in data analysis and reporting. Strong user of Excel and Office applications and ability to master new applications readily.
• Excellent communication, presentation and organizational skills.

Preferred Qualifications:

• Familiarity with various reporting tools for business analysis (SAP BI, MOS, DMR, Salesforce Analytics, Power BI, etc.)

Critical Selection Criteria:

• Analytics, Data Gathering and Problem Solving - Very Proficient in the ability to analyze data on customers and market conditions to connect the dots and synthesize fit-for-purpose insights to improve the business. Very Proficient in the use of Microsoft tools (Word, Excel, PowerPoint)
• Communication and Influencing Skills - Demonstrated ability to communicate clearly and concisely, both in writing and orally, across all levels of the organization. Comfortable and effective at dealing with a diverse group of customers. Effective at conducting meetings, with ability to provide clarity and recommendations to leadership based on data analysis, presenting rationale in a clear organized and compelling manner while ensuring understanding with management and directing the discussion towards a conclusion.
• Multi-Tasking, Ability to Prioritize and Results Driven - Prioritizes workflow and manages multiple stakeholders and or/issues. Ability to independently identify an opportunity, facilitate a solution, and get results based on the findings and conclusions drawn from analytical work. Manages time efficiently and completes tasks in a thorough/detailed manner.
• Behaviors and Personal Skills - Demonstrates Way values and principles through behaviors, actions and decisions and also takes the initiative / displays a high level of ownership. Demonstrated ability to work effectively under tight deadlines. Demonstrated ability to learn and adapt to change. Ability to consistently deliver error-free work is critical to becoming a trusted advisor and being successful in role.

This team is looking for a true analyst to dive into the metrics of this team. They need to be capable of analyzing data, reporting on it, and making recommendations.

Someone who has BI experience is preferred.

SAP and Power BI is major plus.