Dispatcher

Job Description

Job Description

Evening Availability Preferred 

Bi-Lingual Preferred

Purpose of the Position:

Monitors drivers to ensure that we satisfy our customer’s needs by keeping track of every piece and dealing with any issues that arise in the distribution network.

Primary Job Duties:

Communicates and monitors driver progress and their timeliness with deliveries. Assists drivers with route issues. Monitors the stop issues board, assisting with and resolving stop/piece level issues. Provides directions for drivers when needed. Resolves customer complaints concerning late or improper deliveries. Strategizes with operations management to create solutions when there are issues with routes. Continually monitors specific customers to track performance to ensure satisfaction.

Secondary Job Duties:

Serves as backup for National Customer Service when needed.

Impact on Other Positions, Products, & Services:

Serves as the go to person for all Independent Contractors and the company. Ensures the customer is satisfied by staying in communication with the drivers concerning the progress of their routes.

Personal Skills Required:

Extremely good written and verbal communication internally and externally. The ability to be organized, multitask, and interact with employees at all levels. We require rapid responses to issues, attention to detail, the ability to communicate with drivers on a routine basis, and sit for long periods of time.