Dining Room Server

Dining Room ServerShaker Village of Pleasant Hill (SVPH) is on a mission to inspire generations through DISCOVERY, by sharing the legacies of the Kentucky Shakers. SVPH is committed to bridging historic preservation, land conservation, engaged learning and warm hospitality to present an unrivaled destination experience. Home to the third largest Shaker community in the United States from 1805 until 1910, SVPH manages the country's largest private collection of original 19th century buildings and is the largest National Historic Landmark in Kentucky.Onsite amenities at SVPH include overnight accommodations, dining and catering services, retail shops, event and meeting venues, historical exhibitions and tours, farm and garden area, nature preserve, multi-use trail system, equestrian stable and an extensive calendar of special programs, activities and events.The Trustee's Table supports the mission of Shaker Village by creating quality dining experiences that embrace contemporary tastes while continuing to champion farm-to-table and sustainable sourcing philosophies in the legacy of the Shakers.The Dining Room Server is responsible for the overall delivery of excellent hospitality to our guests. They are responsible for knowing and explaining menus, taking food orders, delivery of food and beverage (including alcoholic beverages), clearing tables and processing payment for guests.Responsibilities and Duties:Greet guests and introduce yourselfAnswer questions about menu items, making recommendation upon requestCheck customer's identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beveragesKnowledge of table numbers and pivot pointsServe food and beverages to guestsPrepare tickets/checks that itemize and total meal costs, sale tax and collect paymentOperate the Point of Sale System (POS) quickly and efficiently in order to process ordersRemove china, cutlery and glassware from tablesStock and clean service areas, stock with linen and meal related condiments including tubs of iceCommunicate with bussers, hosts, managers and other wait staff to ensure all customer needs are metPerforms other duties as assigned by managementIn the performance of their respective tasks and duties, Servers are expected to conform to the following:Perform quality work within deadline with or without direct supervisionInteract professionally with co-workers, customer, suppliers and other staff membersWork effectively as a team contributor on all assignmentsWork independently while understanding the necessity for communicating and coordinating work efforts with other employeesThis position requires working a revolving schedule of different days that include weekends, evenings and holidaysSkills and Qualifications:Report to work on time as scheduled. Well-groomed with name badge and appropriate attire or proper uniform. Neat, clean and conservative in appearanceStrong interpersonal and communication skills; helps ensure optimum communication among co-workers, managers and guestsExcellent customer service skills; including listening, initiative, responsiveness, cheerfulness, accommodating, courtesy, honesty and professionalismPositive attitude, problem solving and flexibility.Ability to work enthusiastically with a wide demographic of guests, including youth, families and adultsAbility to work in a collaborative team structure. Demonstrates positive team spirit by providing assistance to other team members as necessaryEducation and Experience:Must be at least 20 years of ageHigh school diploma or higher preferredTwo years prior full-service restaurant experience preferredMental and Physical Requirements:Must be able to multi-task and work in stressful situationsMust be capable of standing for extended periodsRequires the mobility to climb stairs and occasionally lift and/or move items weighing up to 50 lbs.Must be able to quickly and safely negotiate stairs while carrying objectsWorking Environment and Conditions:Lifting heavy trays of food, kitchenware, glasses and cupsFrequent exposure to fluctuating temperatures (inside and outside as needed)Flexibility in working throughout Shaker Village property in a variety of venuesSchedules may include early mornings, late evenings, holidays and weekends