Emergency Department Technician - Emergency Room General

Emergency Department Assistant

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.

Position Summary

Works with interdisciplinary team to deliver high-quality, compassionate care to patients presenting to the Emergency Department. Performs activities which assist the patient in meeting basic human needs and activities of daily living, providing basic patient care to patients under the direction of the RN, LPN, Paramedic, mid-level provider, or physician. Assists in maintaining a safe and clean environment. Reports to the Clinical Nurse Manager.

Qualifications

Education/Certification:

• High School Diploma or GED equivalent.
• Must have certification in required Basic Life Support and De-Escalation techniques upon hire or receive certification within new employee introductory orientation period and maintain clinical competency during employment within this role.

Experience:

• At least one (1) recent year experience as an Emergency Medical Technician, Clinical Medical Assistant/Certified Nurse Assistant or at least one (1) current year patient care experience.

Competencies:

• Must be able to read, write, and communicate effectively in English and have basic personal computer skills.
• Must be capable of taking swift and efficient action, including patient restraint when responding to patient emergency codes.

Essential Duties and Responsibilities:

• In personal and job related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking actions), and compassion (being empathetic).
• Provides general aspects of patient care that meet physical and/or psychosocial needs. Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patients served.
• Assists in admission, transfer, and discharge of patients.
• Demonstrates ability to communicate to the RN any observed changes in patient status and responses. Notifies appropriate licensed personnel when patient complains of pain.
• Collects, reports, and assists in documentation of data.
• Performs patient care in an environment that optimizes patient safety and promotes positive patient outcomes.
• Demonstrates the ability to maintain safe and therapeutic environment as evidenced by observation of appropriate interventions. Performs observation of patients as ordered including safety checks and continuous observation, 1:1 observation and documents appropriately.
• Effectively uses psychological and physical management techniques to manage violent or potentially violent situations consistent with CPI (Crisis Prevention Institute) training.
• Demonstrates an ability to be flexible, organized and function under stressful situations.
• Communicates appropriately and clearly to team leader, co-workers, and other members of the health care team.
• Maintains a good rapport/relationship and a cooperative working relationship with outside agencies i.e., public safety officials-police, fire, and EMS.
• Performs other duties as assigned, to promote efficient functioning of the unit. Maintains and prepares rooms between patients and procedures. Assists with preparation of equipment and procedures. Monitors stock and restocks supplies as needed.
• Responds appropriately and in a timely manner to patient requests, including prompt acknowledgement of patient call bell. Maintains patient comfort and privacy.
• Maintains an awareness of activity in all areas of the department, offering assistance to others whose workload may be heavier. Makes good use of downtime.
• Demonstrates the ability to assist providers with treatments/special procedures and the ability to use related equipment.
• Collects, correctly labels, and sends specimens to the Lab as ordered.
• Facilitates patient preparation for evaluation undressing, placing on noninvasive blood pressure monitor, ECG monitor, and pulse oximetry.
• Performs duties as oriented, including EKG's, phlebotomy, point of care testing, crutch walking, dressing changes, air casts, ace wraps, and splinting.
• Receives and carries out instructions accurately and promptly. All patient care activities are delegated by and supervised by the registered nurse, mid-level provider, or physician.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.