Customer Service Agent

Do you love interacting with others, making connections, and helping people? Then youre an excellent fit for the customer service representative position at our company! Youll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job youll love, we highly encourage you to apply. Compensation:

$14 - $16 hourly

Responsibilities:

Work closely with the sales lead to stay up-to-date on service and product knowledge

Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints

Create records of customer interactions and follow up to ensure all questions have been answered

Communicate frequent customer suggestions to the team to troubleshoot

Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

Answer a high volume of incoming calls with a positive and professional attitude
Provide friendly, helpful customer support and problem resolution
Handle incoming sales calls and follow provided scripts accurately
Manage accounts receivable: send reminders, follow up on late payments, maintain AR records, and provide reports to your direct supervisor
Work on various projects as assigned (administrative tasks, special campaigns, etc.)
Accurately update and manage customer information in our CRM system (FieldRoutes)
Utilize Google Workspace tools (Gmail, Docs, Sheets, etc.) effectively
Collaborate with other team members to ensure excellent service delivery

Qualifications:

Must have graduated high school, received a G.E.D. or equivalent

Experience working in a customer-oriented atmosphere

Excellent active listening, interpersonal, and communication skills

Previous experience in customer service, sales, or AR preferred
Confident, clear, and friendly communication skillsespecially on the phone
Strong computer skills and ability to learn new systems (FieldRoutes experience is a plus!)
Comfortable using Google Workspace is a plus (Docs, Sheets, Gmail, Calendar, etc.)
Ability to multitask and thrive in a fast-paced environment
Strong attention to detail and organizational skills
A positive, can-do attitude and a team player mentality

About Company
Bama Exterminating is a family-owned and operated company that has been providing comprehensive pest control services to residential and commercial customers in West Alabama for nearly a century. From our office staff to our field technicians and everyone in between, our team is dedicated to providing outstanding service from start to finish. Whether were handling an insect infestation or tackling a termite problem, were committed to giving our customers the peace of mind that comes with knowing their home or business is safe and pest-free year-round.
Benefits include paid time off and holiday pay, health insurance (Bama contributes), dental, vision, life, cancer, accident, etc., options (pre-tax), and a retirement plan with matching. And for technicians, a company cell phone, uniforms, and a vehicle that may be driven to and from work.

#WHGEN2

Compensation details:

14-16 Hourly Wage

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